Public Sector Admin Officer — Fast-Paced, Training Provided

Brook Street; Northampton; On-site; GBP 15,000 - 21,000; Full time

Job summary

This full-time, 9-month contract offers an hourly rate of £13.25, induction training, DBS clearance where required, and potential extension based on performance and client needs. A proactive, adaptable approach and strong customer focus are essential.

Qualifications

• Excellent communication skills, both verbal and written.
• Flexible and adaptable across teams and processes.
• Good IT skills, including Microsoft Office applications.
• Proactive, customer-focused approach with a can-do attitude.
• Full training provided over two weeks, no holidays during induction.
• Basic DBS clearance required (training provided).
• Overseas police check may be needed for those with extended UK absence.

Responsibilities

• Handle calls from the public, assisting with claims and queries.
• Maintain contact with court staff across processing sites nationwide.
• Resolve customer queries via multiple channels with accuracy and timeliness.
• Schedule appointments and communicate with customers by phone and email.
• Prepare routine correspondence and update in-house systems.
• Act as administrative liaison with internal and external contacts.
• Follow procedures and exercise independent judgment under supervision.

Skills

Positive attitude

Flexibility

Communication skills

IT skills

Microsoft Office

Customer-focused

Training provided

DBS clearance

Job description

This full-time, 9-month contract offers an hourly rate of £13.25, induction training, DBS clearance where required, and potential extension based on performance and client needs. A proactive, adaptable approach and strong customer focus are essential.