Admin Officer

Brook Street; Northampton; On-site; GBP 661,000 - 744,000; Full time

Job summary

You will manage routine correspondence, update in-house systems, and arrange appointments while maintaining accuracy and timely responses. The role runs Monday–Friday 08:30–17:00 with a pay rate of £13.25 per hour and a commitment to diversity and veterans support.

Qualifications

• Fields calls from the public seeking assistance with their claim.
• Maintains contact with court staff at processing sites nationwide.
• Resolves queries across multiple channels with a customer focus.
• Meets performance indicators for accuracy and timeliness.
• Arranges appointment dates with customers.
• Performs phone and general admin duties per procedures.

Responsibilities

• Update in-house systems and issue letters, applications and orders.
• Prepare routine correspondence and act as an admin liaison.

Skills

Customer-focused communication

Adaptability

Computer literacy

Tools

Microsoft Office

Job description

Admin Officer (Civil National Business Centre)

Location: Northampton (NN1 2LH)

If you're someone who enjoys keeping things moving-supporting customers, getting admin right, and thriving in a fast-paced environment-this is a brilliant opportunity to join a reputed client in the Government. You'll be the calm, capable point of contact that helps drive accurate, timely outcomes.

What you'll be doing:

• Field calls from members of the public seeking assistance with their claim
• Keep regular contact with court staff at processing sites across the country
• Resolve customer queries across a range of contact channels, with the customer at the heart of everything you do
• Consistently meet performance indicators for accuracy and timeliness
• Contact customers to arrange dates for appointments
• Carry out phone and general admin duties, following set procedures and instructions under general supervision
• Prepare routine correspondence and act as an administrative liaison with internal and external sources
• Update in-house systems and send out letters, applications, and orders

What you'll bring:

• A positive approach and a can-do attitude, even when things change
• Openness to change, with the confidence to take on challenges
• Flexibility and the ability to adapt across teams and processes
• Clear, customer-focused communication and the ability to resolve queries effectively
• Strong computer literacy and confidence using standard Microsoft applications

Additional information:

• Working hours: Monday-Friday, 08:30-17:00 (37 hours per week)
• Pay rate: £13.25

If you're organised, adaptable, and take pride in delivering accurate support, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR) will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.