Admin Officer

Brook Street; Nottingham; On-site; GBP 17,000 - 19,000; Full time

Job summary

Brook Street is seeking an Admin Officer for a Court Centre in Nottingham. The role supports court operations to ensure access to justice, with a 9am-5pm schedule and a pay rate of £12.86 per hour. Assignment runs until 31/03/2027, offering frontline administrative and customer service duties.

You will handle hearing preparation, data entry, listing support, and health and safety tasks under supervision, ensuring compliance and high service standards.

Qualifications

• Strong administrative capability with an eye for accuracy and detail.
• Confidence dealing with people and providing clear, consistent information.
• Professional communication skills across face-to-face, telephone, and written channels.
• Calm, compliant approach to handling sensitive information and procedural tasks.
• Proactive mindset - able to spot risks relating to buildings and safety procedures.

Responsibilities

• Undertake administrative checks and vacancy management to ensure details are accurate.
• Provide customer-focused support to users and stakeholders via face-to-face interaction, telephone, and written correspondence.
• Use HMCTS service scripts and knowledge articles to signpost users to the right services.
• Handle administrative tasks to prepare for, facilitate, and conclude hearing activity.
• Follow complaints policies and procedures—respond promptly to prevent escalation and keep records updated as required.
• Process case files, ensure accurate data entry and secure information management.
• Support jury service tasks such as selection, deferral, reassignment, and attendance tracking, including expenses and court fees.
• Assist with listing and scheduling, supporting responsiveness to urgent matters and adherence to listing policies.
• Support enforcement procedures, including financial assessments, fine collection support, and producing basic reports.
• Contribute to health and safety operations under team leader guidance.

Skills

Administrative skills

Attention to detail

Professional communication

Customer service

Job description

Admin Officer - Court Centre
Location: Nottingham, NG1-7EJ Monday-Friday 9am-5pm Pay rate: £12.86ph

Assignment runs until 31/3/2027

If you're someone who enjoys making a real difference behind the scenes, this is a brilliant opportunity to support courts to run smoothly and ensure people can access justice with clarity and confidence. Our Client is hiring for an Admin Officer to join a team where your day-to-day work directly impacts users, colleagues, and public service outcomes.

What you'll be doing:

• Undertake administrative checks and vacancy management to ensure details are accurate
• Provide customer-focused support to users and stakeholders via face-to-face interaction, telephone (incoming and outbound), and correspondence in a range of formats
• Use HMCTS service scripts and knowledge articles to signpost users to the right services, including clear guidance for those with complex needs
• Handle administrative tasks to prepare for, facilitate, and conclude hearing activity
• Follow complaints policies and procedures-respond promptly to prevent escalation and keep records updated as required
• Process case files, ensuring accurate data entry, secure information management, and compliance with retention and data loss protocols
• Support jury service tasks such as selection, deferral, reassignment, and attendance tracking, including processing related expenses and court fees
• Assist with listing and scheduling, supporting responsiveness to urgent matters and adherence to listing policies
• Support enforcement procedures, including financial assessments, fine collection support, and producing basic statistical/financial reports
• Contribute to health and safety operations (e.g., facility checks, issue logging, and PEEPs) under team leader guidance

What you'll bring:

• Strong administrative capability with an eye for accuracy and detail
• Confidence dealing with people and providing clear, consistent information
• Professional communication skills across face-to-face, telephone, and written channels
• Calm, compliant approach to handling sensitive information and procedural tasks
• A proactive mindset-able to spot risks relating to buildings and and

Additional information:

• Ability to follow standard operating procedures and work to performance and service standards
• Experience supporting operational processes and maintaining accurate records

If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.