Pub Shift Team Leader: Lead Great Service

Greene King; Ower; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension contributions

33% discount on all brands

Employee assistance program

Enhanced parental policies

50% discount at Greene King Inns/hot</

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Job summary

Hungry Horse pubs, part of Greene King, are seeking a Team Leader to guide the team and ensure smooth shifts. You’ll foster a welcoming environment, maintain high standards, and keep customers satisfied with attentive service.

As a role model on the floor, you’ll support management, coordinate staff during busy periods, and ensure safety, legality, and cleanliness of the bar area at all times.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team when needed and resolve issues.
• Organise and coordinate the team during busy shifts.
• Ensure the bar is safe, legal, and clean at all times.

Responsibilities

• Lead by example to keep shifts running like clockwork.
• Maintain high standards and ensure customer happiness.
• Support team with training and development opportunities.
• Uphold service quality and brand standards across the shift.

Skills

Customer service

Team leadership

Shift coordination

Health & safety

English proficiency

Job description

Hungry Horse pubs, part of Greene King, are seeking a Team Leader to guide the team and ensure smooth shifts. You’ll foster a welcoming environment, maintain high standards, and keep customers satisfied with attentive service.

As a role model on the floor, you’ll support management, coordinate staff during busy periods, and ensure safety, legality, and cleanliness of the bar area at all times.