Pub Team Leader: Own the Shift, Deliver Great Service

Hungry Horse - BRA_104; Dunstable; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Pension contributions

Brand discounts

Employee assistance program

Parental leave policies

Wagestream access

Refer a friend bonus

Retail discounts

Job summary

Hungry Horse is looking for a Team Leader to guide the shift, ensure high standards, and keep customers happy. You’ll support the management team and coordinate the crew during busy periods, ensuring safety, legality, and smooth operation at all times.

Key qualities include strong English communication, a positive team spirit, and a proactive approach to resolving issues on shift. Attractive benefits accompany this role.

Qualifications

• Experience leading a team in a busy hospitality setting.
• Ability to train and motivate staff to deliver great service.
• Strong communication and guest-relations skills.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Team leadership

Customer service

Communication

Problem solving

Written English

Job description

Hungry Horse is looking for a Team Leader to guide the shift, ensure high standards, and keep customers happy. You’ll support the management team and coordinate the crew during busy periods, ensuring safety, legality, and smooth operation at all times.

Key qualities include strong English communication, a positive team spirit, and a proactive approach to resolving issues on shift. Attractive benefits accompany this role.