Pub Shift Leader: Stellar Service & Team Enablement

greene king; Rainford; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Career development

Employee discounts

Wagestream access

Employee assistance program

Pension contribution

Job summary

Chef & Brewer, part of Greene King, is seeking a Team Leader to guide a busy team and ensure the shift runs smoothly. You’ll lead by example, provide the team with what they need, and keep customers happy by maintaining high standards.

Join us across our country locations and enjoy rewards, development, and a positive, inclusive culture where your contributions matter and guest experience comes first.

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Customer service

Team leadership

Shift coordination

Attention to detail

Safety & allergen controls

Communication skills

Job description

Chef & Brewer, part of Greene King, is seeking a Team Leader to guide a busy team and ensure the shift runs smoothly. You’ll lead by example, provide the team with what they need, and keep customers happy by maintaining high standards.

Join us across our country locations and enjoy rewards, development, and a positive, inclusive culture where your contributions matter and guest experience comes first.