Team Leader: Guest Experience & Smooth Shifts

Greene King; Taunton; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

Career progression across brands

Discounts on Greene King brands

Job summary

Chef & Brewer, part of Greene King, is seeking a Team Leader to guide and support the team during shifts, ensuring high standards and happy customers. You will model exceptional service, coordinate busy periods, and uphold safety and cleanliness across the bar.

You will be a role model for the team, delivering warm welcomes and efficient service while adapting to changing demands on a busy shift. Strong English communication is essential.

Qualifications

• Demonstrate strong customer service with a warm, welcoming approach.
• Capable of deputising for management and resolving issues quickly.
• Coordinate a busy shift to ensure smooth service and high standards.
• Maintain bar safety, legality and cleanliness at all times.
• Communicate clearly with the team and customers to ensure smooth operations.

Responsibilities

• Provide memorable customer experiences on every visit.
• Deputise for management and resolve issues during shifts.
• Organise and coordinate the team during busy periods for smooth service.
• Ensure the bar is safe, legal and clean, handling issues promptly.

Skills

Attention to detail

Customer service

Leadership

Team player

English proficiency

Job description

Chef & Brewer, part of Greene King, is seeking a Team Leader to guide and support the team during shifts, ensuring high standards and happy customers. You will model exceptional service, coordinate busy periods, and uphold safety and cleanliness across the bar.

You will be a role model for the team, delivering warm welcomes and efficient service while adapting to changing demands on a busy shift. Strong English communication is essential.