Team Leader: Guest Experience & Smooth Shifts

Greene King

Taunton

On-site

GBP 24,000 - 29,000

Full time

11 days ago
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Benefits offered by this job

Competitive salary
Pension contribution
Career progression across brands
Discounts on Greene King brands

Job summary

Chef & Brewer, part of Greene King, is seeking a Team Leader to guide and support the team during shifts, ensuring high standards and happy customers. You will model exceptional service, coordinate busy periods, and uphold safety and cleanliness across the bar.

You will be a role model for the team, delivering warm welcomes and efficient service while adapting to changing demands on a busy shift. Strong English communication is essential.

Qualifications

  • Demonstrate strong customer service with a warm, welcoming approach.
  • Capable of deputising for management and resolving issues quickly.
  • Coordinate a busy shift to ensure smooth service and high standards.
  • Maintain bar safety, legality and cleanliness at all times.
  • Communicate clearly with the team and customers to ensure smooth operations.

Responsibilities

  • Provide memorable customer experiences on every visit.
  • Deputise for management and resolve issues during shifts.
  • Organise and coordinate the team during busy periods for smooth service.
  • Ensure the bar is safe, legal and clean, handling issues promptly.

Skills

Attention to detail
Customer service
Leadership
Team player
English proficiency

Job description

Chef & Brewer, part of Greene King, is seeking a Team Leader to guide and support the team during shifts, ensuring high standards and happy customers. You will model exceptional service, coordinate busy periods, and uphold safety and cleanliness across the bar.

You will be a role model for the team, delivering warm welcomes and efficient service while adapting to changing demands on a busy shift. Strong English communication is essential.

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