Pub Shift Leader - Lead Service & Team Excellence

Haven; Exmouth; Remote; GBP 16,000 - 22,000; Full time

Benefits offered by this job

50% off dining

20% Haven Holidays discount

Facility access

Discounts at national brands

Job summary

Haven is seeking a Pub Shift Leader to join the JD Wetherspoon team. You will lead assigned shifts, guide the team by example, and ensure smooth operations and high service standards.

You’ll inspire guests with friendly service, oversee food safety and quality, train new staff, handle complaints, and work weekends/evenings. The role includes comprehensive training and exclusive team perks.

Qualifications

• Leadership and communication skills required.
• Attention to detail, especially with food orders.
• Commitment to high-quality, customer-focused service.

Responsibilities

• Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
• Provide prompt, professional guest service, addressing complaints and special requests.
• Oversee food preparation, ensuring quality, taste, and compliance with standards.
• Maintain adherence to food safety, hygiene, and cleanliness regulations.
• Assist in training new team members on company policies and procedures.
• Participate in team duties while stepping up as the shift leader when assigned.

Skills

Leadership

Communication

Detail orientation

Customer service

Flexibility

Job description

Haven is seeking a Pub Shift Leader to join the JD Wetherspoon team. You will lead assigned shifts, guide the team by example, and ensure smooth operations and high service standards.

You’ll inspire guests with friendly service, oversee food safety and quality, train new staff, handle complaints, and work weekends/evenings. The role includes comprehensive training and exclusive team perks.