Pub Shift Leader – Haven

Haven; Greater London; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Inclusive environment

Comprehensive training

Fully funded qualifications

Team perks: discounts

Free facility access

Employee discounts

Job summary

Haven is seeking a Pub Shift Leader for the JD Wetherspoon team in London. You will lead assigned shifts, motivate staff, and ensure smooth operations and outstanding guest service.

You will oversee food preparation, safety, and compliance, train new team members, and manage guest requests while maintaining high-quality standards. The role offers comprehensive training and development with extensive team perks.

Qualifications

• Experience as hospitality Shift Leader, Team Leader, or Supervisor in a restaurant, bar, pub.
• Strong leadership and communication skills.
• Detail-oriented, especially when handling food orders.
• Committed to providing high-quality, customer-focused service.
• Flexibility to work weekends, evenings, and holidays as needed.

Responsibilities

• Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
• Provide prompt, professional guest service, addressing complaints and special requests.
• Oversee food preparation, ensuring quality, taste, and compliance with standards.
• Maintain adherence to food safety, hygiene, and cleanliness regulations.
• Assist in training new team members on company policies and procedures.
• Participate in team duties while stepping up as the shift leader when assigned.

Skills

Leadership

Team management

Customer service

Communication skills

Attention to detail

Flexibility

Job description

Position: Pub Shift Leader– JD Wetherspoon
Type: Full-Time / Permanent
Pay Rates: Up to £13.71 per hour depending on age

Join our One Great Team here at Haven as a Pub Shift Leader, whereyou’llplay a key role in leading the team by example to ensure smooth shift operations and exceptional service standards.
In this role,you’llbe at the heart of our energetic JD Wetherspoon team, leading assigned shifts with clear direction and plenty of motivation.You’llinspire the team to provide fantastic guest experiences, high-quality foodstandardsand perfect fresh, flavourful authentic dishes. Plus,you’llmake sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
• Provide prompt, professional guest service, addressing complaints and special requests.
• Oversee food preparation, ensuring quality, taste, and compliance with standards.
• Maintain adherence to food safety, hygiene, and cleanliness regulations.
• Assist in training new team members on company policies and procedures.
• Participate in team duties while stepping up as the shift leader when assigned.

Requirements

• Experience as a hospitality Shift Leader, Team Leader or Supervisor in a restaurant, bar, pub or a JD Wetherspoon is preferred but not essential; training and support will be provided.
• Strong leadership and communication skills.
• Detail-oriented, especially when handling food orders.
• Committed to providing high-quality, customer-focused service.
• Flexibility to work weekends, evenings, and holidays as needed.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

[e-mail]