Pub Shift Leader

Leisure Employment Services; Flookburgh; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Inclusive environment

Fully funded qualifications

Staff discounts on Haven holidays

Access to Haven facilities

Job summary

Haven is seeking a Pub Shift Leader to oversee assigned shifts, lead the JD Wetherspoon team, and ensure smooth operations with outstanding service. You’ll role-model high standards, manage guest requests, and support safety and compliance across food safety and quality.

The role emphasizes leadership, effective communication, and flexible availability, including weekends and evenings, with opportunities for career development and fully funded qualifications within Haven’s supportive culture.

Qualifications

• Experience as hospitality Shift Leader, Team Leader or Supervisor preferred but not essential.
• Strong leadership and communication skills.
• Flexible to work weekends, evenings and holidays.

Responsibilities

• Lead and support the team by assigning tasks and motivating performance.
• Provide prompt, professional guest service and handle complaints.
• Oversee food preparation for quality and compliance.
• Maintain adherence to food safety and hygiene standards.
• Assist in training new team members on policies.
• Step up as shift leader when assigned and contribute to teamwork.

Skills

Hospitality leadership

Guest service

Communication

Attention to detail

Flexibility

Job description

Position: Pub Shift Leader - JD Wetherspoon. Type: Full-Time / Permanent. Pay Rates: Up to £13.71 per hour depending on age. Join our One Great Team here at Haven as a Pub Shift Leader, where you'll play a key role in leading the team by example to ensure smooth shift operations and exceptional service standards. In this role, you’ll be at the heart of our energetic JD Wetherspoon team, leading assigned shifts with clear direction and plenty of motivation. You’ll inspire the team to provide fantastic guest experiences, high-quality food standards and perfect fresh, flavourful authentic dishes. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
• Provide prompt, professional guest service, addressing complaints and special requests.
• Oversee food preparation, ensuring quality, taste, and compliance with standards.
• Maintain adherence to food safety, hygiene, and cleanliness regulations.
• Assist in training new team members on company policies and procedures.
• Participate in team duties while stepping up as the shift leader when assigned.

Requirements

• Experience as a hospitality Shift Leader, Team Leader or Supervisor in a restaurant, bar, pub or a JD Wetherspoon is preferred but not essential; training and support will be provided.
• Strong leadershipand communication skills.
• Detail-oriented, especially when handling food orders.
• Committed to providing high-quality, customer-focused service.
• Flexibility to work weekends, evenings, and holidays as needed.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

At Haven, we believe a career should be more than just a job — it should be something you love. As the UK’s leading holiday operator, we’re proud to offer exciting job opportunities. With over 9,000 amazing team members, 39 stunning seaside locations, and a vibrant support centre in Hemel Hempstead, we’re all about creating unforgettable experiences — not just for our guests and holiday homeowners, but for our team too. From the coasts of Scotland to the shores of Cornwall, Norfolk to Wales, our parks are set in some of the UK’s most breath‑taking spots, where memories are made every single day. We’re passionate about what we do and have a lot of fun doing it — all thanks to our welcoming Breath of Fresh Air culture. If you’re thinking about joining us, we couldn’t be more excited to welcome you. Here’s to the start of something special at Haven!