Pub Shift Leader - Lead, Train & Elevate Guest Experience

Haven; Greater London; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Inclusive environment

Comprehensive training

Fully funded qualifications

Team perks: discounts

Free facility access

Employee discounts

Job summary

Haven is seeking a Pub Shift Leader for the JD Wetherspoon team in London. You will lead assigned shifts, motivate staff, and ensure smooth operations and outstanding guest service.

You will oversee food preparation, safety, and compliance, train new team members, and manage guest requests while maintaining high-quality standards. The role offers comprehensive training and development with extensive team perks.

Qualifications

• Experience as hospitality Shift Leader, Team Leader, or Supervisor in a restaurant, bar, pub.
• Strong leadership and communication skills.
• Detail-oriented, especially when handling food orders.
• Committed to providing high-quality, customer-focused service.
• Flexibility to work weekends, evenings, and holidays as needed.

Responsibilities

• Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
• Provide prompt, professional guest service, addressing complaints and special requests.
• Oversee food preparation, ensuring quality, taste, and compliance with standards.
• Maintain adherence to food safety, hygiene, and cleanliness regulations.
• Assist in training new team members on company policies and procedures.
• Participate in team duties while stepping up as the shift leader when assigned.

Skills

Leadership

Team management

Customer service

Communication skills

Attention to detail

Flexibility

Job description

Haven is seeking a Pub Shift Leader for the JD Wetherspoon team in London. You will lead assigned shifts, motivate staff, and ensure smooth operations and outstanding guest service.

You will oversee food preparation, safety, and compliance, train new team members, and manage guest requests while maintaining high-quality standards. The role offers comprehensive training and development with extensive team perks.