Pub Operations Leader: Guest Experience & Growth

Sussex Inns; Liss Forest; On-site; GBP 35,000 - 60,000; Full time

Job summary

Sussex Inns is seeking a General Manager for a pub to oversee daily operations, staff, and guest experience in a dynamic bar setting. You will manage scheduling, training, and performance while driving profitability, maintaining safety standards, and ensuring a welcoming environment for patrons.

The role involves budgeting, vendor coordination, menu collaboration with the kitchen, marketing initiatives, and regulatory compliance to support sustainable business growth.

Qualifications

• Staff management, including onboarding, scheduling, performance guidance.
• Deliver high-quality customer service and ensure a welcoming pub environment.
• Oversee daily operations, inventory, vendor coordination, and safety/compliance.
• Budgeting, expense tracking, revenue growth, and pricing strategies.

Responsibilities

• Staff Management: Hiring, training, disciplinaries, scheduling, and supervising pub staff.
• Customer Service: Maintain high customer service levels and address complaints.
• Operations Management: Manage inventory, supplies, vendor coordination, costs, and safety standards.
• Financial Management: Budgeting, tracking expenses, and maximizing revenue.
• Menu Planning and Inventory Control: Collaborate with kitchen for menus, monitor inventories and costs.
• Marketing and Promotions: Work with marketing to attract customers and run events.
• Compliance and Licensing: Ensure licensing compliance and certifications.
• Business Development: Seek growth opportunities and partnerships.
• Financial Reporting: Produce regular financial performance reports and insights.
• Staff Training and Development: Implement training programs for staff.

Skills

Staff management

Customer service

Operations management

Financial management

Marketing and promotions

Licensing compliance

Business development

Financial reporting

Staff training

Job description

Sussex Inns is seeking a General Manager for a pub to oversee daily operations, staff, and guest experience in a dynamic bar setting. You will manage scheduling, training, and performance while driving profitability, maintaining safety standards, and ensuring a welcoming environment for patrons.

The role involves budgeting, vendor coordination, menu collaboration with the kitchen, marketing initiatives, and regulatory compliance to support sustainable business growth.