Gastro Pub General Manager — Lead, Service & Growth

Upham Inns; West Meon; On-site; GBP 41,000 - 51,000; Full time

Benefits offered by this job

Bonus potential

Flexible shifts

Meal discounts

Hotel discounts

Development program

Lifestyle discounts

Service awards

Refer a friend incentive

Job summary

Upham Inns in West Meon is seeking a General Manager for one of its gastro-style pubs to lead daily operations and deliver exceptional guest experiences. You will drive service standards, manage a diverse team, monitor P&L, and ensure a thriving community-focused venue.

The role requires proven leadership in hospitality, with a hands-on approach to training and development, and a strong commitment to safety, quality, and guest satisfaction.

Qualifications

• Previous experience as a General Manager of Gastro style pub min 1 year.
• Consistent approach to driving the team to achieve the highest levels of guest service.
• A strong leader and motivator to foster effective team working in line with the company vision and direction.
• Passionate about hospitality and delivering exceptionally high-standard of service.
• Highly motivated, proactive and reliable.
• Available to work up to 48 hours per week including evenings, weekends and bank holidays.
• Financial understanding, experience working with P&L's, sales and labour budgeting.
• The Right to Work in the UK.

Responsibilities

• Overall management of the pub in line with company procedures and adhering to brand standards.
• Lead by example with a hands on approach to training, coaching and development of the team.
• Engagement with the local community to develop and improve repeat business, improve the reputation and ensuring the pub is an essential pillar within the community.
• Inspire a passion for delivering great food and service culture throughout the team.
• Overall responsibility for the Health and safety of guests, team, and visitors through constant administration of fire procedures, kitchen and Health & safety assessments.
• Ensure as the DPS, that standards comply with the license.
• Overseeing all ordering to ensure is in line with requirements whilst controlling stock and wastage levels.
• Preparing team rosters at least 2 weeks in advance and inline with the companies labour budgets.

Skills

Leadership

Guest service

Team management

Budgeting & P&L

Communication

Availability 48 hours

Job description

Upham Inns in West Meon is seeking a General Manager for one of its gastro-style pubs to lead daily operations and deliver exceptional guest experiences. You will drive service standards, manage a diverse team, monitor P&L, and ensure a thriving community-focused venue.

The role requires proven leadership in hospitality, with a hands-on approach to training and development, and a strong commitment to safety, quality, and guest satisfaction.