PT German and/or Dutch Speaking Customer Service Advisor

Ann Pettengell; Cambridge; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A customer service recruitment agency is seeking a part-time German and/or Dutch speaking Customer Service Advisor in Cambridge. Key responsibilities include responding to customer inquiries via email and phone, managing bookings, and addressing customer issues. Candidates must have experience in customer service roles and a positive attitude. The position offers a competitive hourly rate of £13.00, progressing to £15.00 after probation, with working hours from Monday to Friday.

Qualifications

• Previous experience in customer service or administrative roles is required.
• Experience within the travel industry is advantageous.
• Self-starter with a positive 'can-do' attitude.

Responsibilities

• Respond to customer enquiries primarily via email and phone as needed.
• Amend bookings and manage/address special requests.
• Pro-actively deal with customer issues and complaints.

Skills

Fluent German and/or Dutch speaker (both written and spoken)

Demonstrable experience in Customer Service/Administrative roles

Well-organised with the ability to prioritise workload

Great customer-focused manner

Strong attention to detail

Good problem-solving skills

Good IT skills with competency in MS Office

Job description

PT German and/or Dutch Speaking Customer Service Advisor

• £13.00ph (inc. to £15.00ph after probation)
• Location: Central Cambridge
• Job Type: Permanent

Please get in touch if you would like to discuss this role

Our client is seeking to recruit a German and/or Dutch speaking Customer Service Advisor to join their small team, based in Cambridge City Centre. Candidates will be able to demonstrate previous experience within a customer service/administrative based role. You will have an excellent customer‑focussed manner and be a friendly and enthusiastic team player, with a flexible attitude to assist and provide support wherever needed.

This is a part‑time role, working 20 hours a week. Your working pattern will be Monday‑Friday 9am‑1pm. All working hours are office based. PLEASE NOTE: Between 1 st Apr and 1 st Oct, every other week, one weekday shift will be replaced by a Saturday shift 15:00–19:00 (home‑based).

Key Duties

• Reply to customer enquiries, primarily via email, but also by phone when required
• Amend bookings and manage/address special requests
• Pro‑actively deal with any customer issues arising
• Addressing customer complaints, escalating where necessary
• Providing additional support to the team during quieter periods. This can include assisting with translation work

Key Skills and Experience

• Fluent German and/or Dutch speaker (both written and spoken)
• Demonstrable experience with Customer Service/Administrative based roles
• Previous experience within the Travel industry would be advantageous
• Self‑starter, motivated with a positive ‘can‑do’ attitude
• Well‑organised with the ability to prioritise workload
• Great customer‑focused manner, effective communicator
• Strong attention to detail
• Good problem‑solving skills
• Good IT skills with competency in MS Office
• Committed and hard‑working with a flexible approach

Ann Pettengell Ltd is acting as an Employment Agency for this vacancy.

• £13.00ph (inc. to £15.00ph after probation)
• Location: Central Cambridge
• Job Type: Permanent

PT French and/or Dutch Speaking Customer Service Advisor

• £13.00ph (inc. to £15.00ph after probation)
• Location: Central Cambridge
• Job Type: Permanent

Our client is seeking to recruit a Native French and/or Dutch speaking Customer Service Advisor to join their small team, based in Cambridge City Centre. Candidates will be able to demonstrate previous experience within a customer service/administrative based role. You will have an excellent customer‑focussed manner and be a friendly and enthusiastic team player, with a flexible attitude to assist and provide support wherever needed.

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• £DOE
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