Propositions & Experience Lead - Hybrid - Hove, UK

EDF; Hove; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading energy provider in Hove is seeking a Propositions & Experience Lead to design customer-first propositions and drive innovation. You will lead initiatives that transform customer experiences and oversee the implementation of loyalty campaigns and engagement programs. Ideal candidates are experienced in proposition design and agile frameworks, with a strong focus on data analysis and customer insights. This hybrid role offers competitive pay and benefits, allowing flexibility between home and office work.

Benefits

Competitive salary

Annual bonus potential

Customisable benefits

Pension scheme

Discounted gym membership

Qualifications

• Experience in the energy sector or regulated industry.
• Proven success in designing loyalty campaigns.
• Ability to lead projects from concept to delivery.

Responsibilities

• Lead the design of home propositions for customers.
• Translate insights into actionable service blueprints.
• Define end-to-end customer journeys.

Skills

Experience in proposition design

Customer experience

Product management

Strong understanding of customer insight tools

Data analysis and visualisation

Agile frameworks familiarity

Tools

Jira

Trello

Job description

Propositions & Experience Lead - Hove, UK

About the Role

Ready to shape customer experiences that make a real difference? Join us and lead propositions that put people first, driving innovation and simplicity in every interaction. At EDF, Success is Personal – your journey is powered by us.

The Opportunity

The Sales & Marketing team is the growth engine of our Retail business. We blend deep customer insight with bold innovation to drive acquisition, retention, and value creation. From shaping compelling propositions to delivering targeted campaigns, we empower customers to save money and carbon – while helping EDF lead the transition to an Electric Britain.

As the Propositions & Experience Lead you will design and deliver customer‑first propositions that transform EDF’s energy experience at the Moments That Matter. This role ensures every proposition is bold, simple and advocacy‑driving, while embedding agile ways of working that keep delivery customer‑centric and outcomes‑focused.

Alongside a competitive salary and potential for an annual bonus, this is a hybrid role with flexibility to work from home and attend our #Hove office at least two days per month. We’ll support you with the tools and collaboration you need to succeed.

From shaping compelling propositions to embedding agile ways of working, you’ll influence how millions of customers engage with EDF. You’ll use insight, creativity, and leadership to deliver measurable outcomes – all while growing your career in a business that values innovation and continuous improvement.

What you’ll be doing

• Lead the design of home propositions that solve real customer pain points
• Translate customer insights into actionable concepts and service blueprints
• Define seamless end‑to‑end customer journeys and champion design principles for positive experiences
• Collaborate across teams to embed propositions and ensure consistent experiences
• Oversee proposition trials and pilots, capturing feedback for continuous improvement

Who you are

We’re looking for a Propositions and Experience Lead who thrives in fast‑paced environments and knows how to bring people together to deliver meaningful change. To be shortlisted, you need to offer:

• Experience in proposition design, customer experience, or product management – ideally in energy or a similar regulated industry
• Proven experience designing and delivering loyalty campaigns or customer engagement programmes with measurable impact
• Strong understanding of customer insight tools, service design, and journey mapping
• Ability to lead projects from concept to delivery, including planning, stakeholder alignment, and execution
• Skilled at communicating with senior stakeholders and presenting complex ideas clearlyFamiliarity with agile frameworks (Scrum, Kanban) and backlog management tools (e.g., Jira, Trello)
• Proficiency in data analysis and visualisation to influence decisions

Pay, benefits and culture

Alongside a competitive salary and potential for an annual bonus, and a market‑leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days, and more.

At EDF, we believe there are multiple definitions of what it means to succeed. That’s why we offer you the freedom to develop a career that’s unique to you. Here, Success is Personal – it’s your journey, powered by us.

Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility, and inclusion of minority ethnic backgrounds, LGBTQ+ communities, and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments.

Join us and find your success at EDF!

#SuccessIsPersonal #EDFcareers #LI-Hybrid

Please note, interviews will take place from W / C 5th Jan.

Closing date for applications : 21st December 2025

Success is Personal. It's your journey, powered by us. Join us and drive the transitiontowards an ElectricBritain.