Property Support Engineer - Fire

Tesco; Newcastle upon Tyne; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading UK retailer is seeking a Service Support Engineer to join their Property Maintenance team. This role involves providing remote technical support for fire-related maintenance, maintaining safety standards, and optimizing operations. Ideal candidates will have 5+ years in a relevant engineering role, a background in fire safety, and strong problem-solving skills. A full UK driving license is required. The position is permanent with opportunities for development and a robust benefits package, including a bonus scheme and substantial leave options.

Benefits

Annual bonus scheme of up to 10% of base salary

Holiday starting at 25 days plus a personal day

26 weeks maternity/adoption leave at full pay

Free 24/7 virtual GP service

Qualifications

• 5 years' experience within a relevant industry provider in a related engineering role.
• Fire background of installing / maintaining fire equipment and alarm systems.
• Proven experience in servicing and maintaining fire detection and suppression systems.
• Strong diagnostic and problem-solving skills.
• Full UK driving license.

Responsibilities

• Provide remote technical support to proactively diagnose and resolve fire-related maintenance issues.
• Act as first-line support for the Fire Technical Manager and field teams.
• Collaborate with colleagues across functions to optimize resource allocation and dispatch programs.
• Conduct site visits as required to support technical needs.
• Ensure all assets are repaired within agreed timeframes to minimize disruption.

Skills

Performance Management and improvement

Communication and stakeholder management

Data analysis

Problem solving

System and IT proficiency

Maintenance planning and processes

Governance and compliance

Organisational and planning skills

Tools

Fire detection and suppression systems

Fire safety standards and regulations

Job description

Tesco UK • Manchester / Newcastle Upon Tyne / Middlesbrough / Yorkshire • Permanent • Apply by 26-Jan-2026

Join our dynamic Property Maintenance team as a Service Support Engineer, where you'll play a key role in keeping our stores and offices running smoothly, safely, and efficiently. This is a fantastic opportunity for someone who thrives on solving problems, collaborating across teams, and making a real impact every day.

The hiring manager is Tony Allen.

What is in it for you

We're all about the little helps. That's why we make sure our Tesco colleague benefits package takes care of you - both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 10% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

You will be responsible for

• Provide remote technical support to proactively diagnose and resolve fire-related maintenance issues, ensuring timely and permanent solutions.
• Act as first-line support for the Fire Technical Manager and field teams.
• Play an active role in the national fire risk assessment project, driving compliance and safety.
• Use available systems to identify trends and opportunities that improve maintenance operations.
• Collaborate with colleagues across functions to optimize resource allocation and dispatch programs, building strong relationships and managing expectations effectively.
• Develop and implement formal incident and investigation methodologies to strengthen our ways of working.
• Conduct site visits as required to support technical needs and ensure standards are met.
• Maintain a safe environment for colleagues and customers in all stores and offices.
• Ensure all assets are repaired within agreed timeframes to minimize disruption.
• Put community, customer, and colleague welfare at the heart of every decision.
• Meet all statutory and compliance requirements consistently.
• Manage workload efficiently to maximize productivity and deliver results.
• Be cost-conscious in all actions while treating others with respect and fairness.

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You will need

• Performance Management and improvement
• Communication and stakeholder management
• Data analysis
• Problem solving
• System and IT proficiency
• Maintenance planning and processes
• Governance and compliance
• Organisational and planning skills

• Maintenance and/or engineering experience
• Customer service in a relevant fast moving 24/7 business
• 5 years' experience within a relevant industry provider in a related engineering role
• Fire background of installing / maintaining fire equipment and alarm systems
• Proven experience in servicing and maintaining fire detection and suppression systems
• Knowledge of fire safety standards and regulations (BS 5839, BS 5306, BS EN 54, BS 9997)
• FIA (Fire Industry Association) training or equivalent
• Strong diagnostic and problem-solving skills
• Full UK driving license.

About us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we're all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone's welcome. That's why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.