Property Services Coordinator (12‑Month FTC) – Customer‑Focused

SNG (Sovereign Network Group); Greenham; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Flexible holidays buy/sell option

Wellbeing days & volunteering days

Pension scheme up to 12% + Life cover

Private medical/dental/critical Ill.

Wellbeing discounts & 24/7 GP access

Job summary

Sovereign Network Group in the United Kingdom is recruiting a Coordinator for our Property Services team based at the Greenham Office on a 12 Month Fixed Term Contract. The role focuses on organising work orders, scheduling field operations, and delivering excellent service to residents and colleagues.

You will manage diaries for trades staff, liaise with partners and residents, handle complaints, and look for improvements to performance.

Qualifications

• Solid experience in administration within a busy customer focused role.
• Some understanding of building maintenance terminology preferred.
• Experience using several different computer systems.
• Ability to manage your own workload.
• Strong customer service focus with confident telephone manner.
• Ability to think quickly and clearly and work under pressure.
• Empathy and a passion for helping people.

Responsibilities

• Receiving work orders and scheduling work.
• Diaries for trades employees completing repairs and maintenance works.
• Liaise with trade staff and residents to meet appointment targets.
• Deliver the right outcome for our customer.
• Provide a first point of contact within your area for business partners.
• Assist in complaint and query resolution.
• Manage a diary and bookings schedule for the team.
• Complete required administrative tasks.
• Seek opportunities to improve performance and offer solutions.
• Establish and maintain strong working relationships with team members and stakeholders.

Skills

Admin

Customer service

Telephone manner

Workload management

Empathy

Problem solving

Team collaboration

Job description

Sovereign Network Group in the United Kingdom is recruiting a Coordinator for our Property Services team based at the Greenham Office on a 12 Month Fixed Term Contract. The role focuses on organising work orders, scheduling field operations, and delivering excellent service to residents and colleagues.

You will manage diaries for trades staff, liaise with partners and residents, handle complaints, and look for improvements to performance.