Coordinator - Property Services FTC

SNG (Sovereign Network Group); Greenham; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Flexible holidays buy/sell option

Wellbeing days & volunteering days

Pension scheme up to 12% + Life cover

Private medical/dental/critical Ill.

Wellbeing discounts & 24/7 GP access

Job summary

Sovereign Network Group in the United Kingdom is recruiting a Coordinator for our Property Services team based at the Greenham Office on a 12 Month Fixed Term Contract. The role focuses on organising work orders, scheduling field operations, and delivering excellent service to residents and colleagues.

You will manage diaries for trades staff, liaise with partners and residents, handle complaints, and look for improvements to performance.

Qualifications

• Solid experience in administration within a busy customer focused role.
• Some understanding of building maintenance terminology preferred.
• Experience using several different computer systems.
• Ability to manage your own workload.
• Strong customer service focus with confident telephone manner.
• Ability to think quickly and clearly and work under pressure.
• Empathy and a passion for helping people.

Responsibilities

• Receiving work orders and scheduling work.
• Diaries for trades employees completing repairs and maintenance works.
• Liaise with trade staff and residents to meet appointment targets.
• Deliver the right outcome for our customer.
• Provide a first point of contact within your area for business partners.
• Assist in complaint and query resolution.
• Manage a diary and bookings schedule for the team.
• Complete required administrative tasks.
• Seek opportunities to improve performance and offer solutions.
• Establish and maintain strong working relationships with team members and stakeholders.

Skills

Admin

Customer service

Telephone manner

Workload management

Empathy

Problem solving

Team collaboration

Job description

Salary:

£25,936.00 - £30,000.00 Per year

Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?

We are currently looking for a Coordinator to join our fast paced operations support team, working in our Property Services division in our Greenham Office on a 12 Month Fixed Term Contract.

About Sovereign Network Group (SNG)

SNG provides over 85,000 homes and invest in communities across London and the South of England – our purpose, to provide quality affordable homes and places that people love for generations.

The Role:

• Your responsibilities will include receiving work orders and scheduling work
• diaries for trades employees completing repairs and maintenance works for our residents. You’ll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.
• Responsible to deliver the right outcome for our customer
• Provide a first point of contact within your area for business partners
• Assist in complaint and query resolution
• To manage a diary and bookings schedule for the team
• Complete required administration tasks
• Seek opportunities to improve performance and offer solutions
• Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders

What we look for:

• Solid experience in administration within a busy customer focused role
• Some understanding of building maintenance terminology preferred
• Experience of using several different computer systems
• Ability to manage your own work load
• Strong customer service focus & confident telephone manner
• The ability to think quickly and clearly and work well under pressure
• Empathy and a passion for helping people

As someone committed to customer service, you’ll work as part of our Property Team

Job Description

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.