Coordinator - Property Services FTC

Sovereign Network Group; Thatcham; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Flexibility to buy/sell holiday

Wellbeing days and volunteering days

Pension scheme up to 12%

Life cover at 4x salary

Private medical/dental insurance

Gym discounts and 24/7 virtual GP

Job summary

Sovereign Network Group is seeking a Coordinator to join the Property Services division at our Greenham Office on a 12 Month Fixed Term Contract. The role involves scheduling repairs, coordinating trades, handling customer queries, and providing strong administration support.

In this busy environment you’ll manage diaries, liaise with staff and residents, and seek improvements in service delivery. A customer-focused mindset and teams-based approach are essential.

Qualifications

• Solid experience in administration within a busy customer focused role.
• Some understanding of building maintenance terminology preferred.
• Experience of using several different computer systems.
• Ability to manage your own workload.
• Strong customer service focus & confident telephone manner.
• The ability to think quickly and clearly and work well under pressure.
• Empathy and a passion for helping people.
• As someone committed to customer service, you'll work as part of our Property Team.

Responsibilities

• Receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents.
• Liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaising with residents about their scheduled repair and maintenance works.
• Responsible to deliver the right outcome for our customer.
• Provide a first point of contact within your area for business partners.
• Assist in complaint and query resolution.
• To manage a diary and bookings schedule for the team.
• Complete required administration tasks.
• Seek opportunities to improve performance and offer solutions.
• Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders.

Skills

Administration experience

Customer service

Diary management

Organisational skills

Telephone manner

Tools

Microsoft Office

Scheduling software

CRM system

Job description

Salary: £25,936.00 - £30,000.00 Per year

Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role? We are currently looking for a Coordinator to join our fast paced operations support team, working in our Property Services division in our Greenham Office on a 12 Month Fixed Term Contract.

About Sovereign Network Group (SNG)

SNG provides over 85,000 homes and invest in communities across London and the South of England – our purpose, to provide quality affordable homes and places that people love for generations.

The Role

• Receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents.


• Liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaising with residents about their scheduled repair and maintenance works.


• Responsible to deliver the right outcome for our customer.


• Provide a first point of contact within your area for business partners.


• Assist in complaint and query resolution.


• To manage a diary and bookings schedule for the team.


• Complete required administration tasks.


• Seek opportunities to improve performance and offer solutions.


• Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders.

What we look for

• Solid experience in administration within a busy customer focused role.


• Some understanding of building maintenance terminology preferred.


• Experience of using several different computer systems.


• Ability to manage your own work load.


• Strong customer service focus & confident telephone manner.


• The ability to think quickly and clearly and work well under pressure.


• Empathy and a passion for helping people.


• As someone committed to customer service, you'll work as part of our Property Team.

Benefits

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).


• Chance to buy or sell holiday as part of our flexible benefits package.


• 3 additional wellbeing days and 2 paid volunteering days.


• Generous matched pension scheme up to 12% and Life cover at 4x salary.


• Enhanced maternity/paternity/adoption pay.


• Options for private medical insurance, dental insurance and critical illness cover.


• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service.

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values. Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations.

We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year. Working for us is so much more than just a job. Whatever your role, you'll help us provide homes and services for those who need them - and make a real difference to people’s lives.