Coordinator - Property Services FTC

Sovereign Network Group; Greenham; Presencial; GBP 26 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

25 days holiday + BH

Pension matched up to 12%

Life cover 4x salary

Private medical insurance

Wellbeing days

Volunteer days

Resumo da oferta

Sovereign Network Group in Greenham is seeking a Coordinator to join the Property Services division on a 12-month Fixed Term Contract. The role focuses on coordinating work orders, scheduling trades, and delivering excellent customer service to residents.

You will manage diaries, liaise with trades staff and residents, and handle admin tasks while exploring opportunities to improve performance. 25 days holiday, pension, and life cover are among the benefits.

Qualificações

• Administration experience in a busy customer-focused role.
• Familiarity with building maintenance terminology (preferred).
• Experience using multiple computer systems.
• Ability to manage own workload and meet targets.
• Strong customer service focus with a confident telephone manner.
• Ability to work under pressure with empathy.

Responsabilidades

• Receive work orders and schedule trades for repairs.
• Coordinate diary and bookings for the team.
• Liaise with residents and trades staff to meet targets.
• Provide first point of contact for business partners.
• Assist with complaints and query resolution.
• Complete admin tasks and seek process improvements.

Conhecimentos

Administration

Customer service

Diary management

Scheduling

Stakeholder liaison

Communication

Ferramentas

Microsoft Office

CRM systems

Descrição da oferta de emprego

Salary: £25,936.00 - £30,000.00 Per year

Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?

We are currently looking for a Coordinator to join our fast paced operations support team, working in our Property Services division in our Greenham Office on a 12 Month Fixed Term Contract.

About Sovereign Network Group (SNG)

SNG provides over 85,000 homes and invest in communities across London and the South of England - our purpose, to provide quality affordable homes and places that people love for generations.

The Role:

• Your responsibilities will include receiving work orders and scheduling work diary for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.
• Responsible to deliver the right outcome for our customer
• Provide a first point of contact within your area for business partners
• Assist in complaint and query resolution
• To manage a diary and bookings schedule for the team
• Complete required administration tasks
• Seek opportunities to improve performance and offer solutions
• Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders

What we look for:

• Solid experience in administration within a busy customer focused role
• Some understanding of building maintenance terminology preferred
• Experience of using several different computer systems
• Ability to manage your own work load
• Strong customer service focus & confident telephone manner
• The ability to think quickly and clearly and work well under pressure
• Empathy and a passion for helping people

Job Description

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/ 7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.