Property Services Scheduler - Repairs (12M FTC)

Sovereign Network Group; Thatcham; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Flexibility to buy/sell holiday

Wellbeing days and volunteering days

Pension scheme up to 12%

Life cover at 4x salary

Private medical/dental insurance

Gym discounts and 24/7 virtual GP

Job summary

Sovereign Network Group is seeking a Coordinator to join the Property Services division at our Greenham Office on a 12 Month Fixed Term Contract. The role involves scheduling repairs, coordinating trades, handling customer queries, and providing strong administration support.

In this busy environment you’ll manage diaries, liaise with staff and residents, and seek improvements in service delivery. A customer-focused mindset and teams-based approach are essential.

Qualifications

• Solid experience in administration within a busy customer focused role.
• Some understanding of building maintenance terminology preferred.
• Experience of using several different computer systems.
• Ability to manage your own workload.
• Strong customer service focus & confident telephone manner.
• The ability to think quickly and clearly and work well under pressure.
• Empathy and a passion for helping people.
• As someone committed to customer service, you'll work as part of our Property Team.

Responsibilities

• Receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents.
• Liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaising with residents about their scheduled repair and maintenance works.
• Responsible to deliver the right outcome for our customer.
• Provide a first point of contact within your area for business partners.
• Assist in complaint and query resolution.
• To manage a diary and bookings schedule for the team.
• Complete required administration tasks.
• Seek opportunities to improve performance and offer solutions.
• Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders.

Skills

Administration experience

Customer service

Diary management

Organisational skills

Telephone manner

Tools

Microsoft Office

Scheduling software

CRM system

Job description

Sovereign Network Group is seeking a Coordinator to join the Property Services division at our Greenham Office on a 12 Month Fixed Term Contract. The role involves scheduling repairs, coordinating trades, handling customer queries, and providing strong administration support.

In this busy environment you’ll manage diaries, liaise with staff and residents, and seek improvements in service delivery. A customer-focused mindset and teams-based approach are essential.