Property Services Scheduler & Customer Liaison

Sovereign Network Group; Thatcham; Sur place; GBP 26 000 - 30 000; Plein temps

Avantages offerts par ce poste

25 Days Holiday + Bank Holidays

Wellbeing discounts

Pension 12% matched

Life cover 4x salary

Private medical insurance

Dental insurance

Volunteering days

Résumé du poste

Sovereign Network Group in our Greenham Office is seeking a Coordinator to join the busy operations support team in the Property Services division on a permanent basis. You will receive work orders, schedule diaries for trades staff and coordinate repairs for residents to ensure timely, high‑quality outcomes.

You will liaise with trades staff, residents and business partners, manage enquiries and complaints, and handle administration while looking for improvements to performance.

Qualifications

• Solid experience in administration within a busy customer focused role.
• Some understanding of building maintenance terminology preferred.
• Experience of using several different computer systems.
• Ability to manage your own workload.
• Strong customer service focus & confident telephone manner.
• The ability to think quickly and clearly and work well under pressure.
• Empathy and a passion for helping people.

Responsabilités

• Receiving work orders and scheduling work diaries for trades employees.
• Liaising with trade staff to meet appointment targets and with residents about repairs.
• Delivering the right outcome for customers.
• Providing a first point of contact within your area for business partners.
• Assisting in complaint and query resolution.
• Managing a diary and bookings schedule for the team.
• Completing required administration tasks.
• Seeking opportunities to improve performance and offer solutions.
• Building strong working relationships with team members and stakeholders.

Connaissances

Administration

Customer service

Diary management

Telephone manners

Organised

Stakeholder liaison

Description du poste

Sovereign Network Group in our Greenham Office is seeking a Coordinator to join the busy operations support team in the Property Services division on a permanent basis. You will receive work orders, schedule diaries for trades staff and coordinate repairs for residents to ensure timely, high‑quality outcomes.

You will liaise with trades staff, residents and business partners, manage enquiries and complaints, and handle administration while looking for improvements to performance.