Property Repairs & Customer Service Administrator

Rugby Borough Council; Rugby; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

35 days leave

Local Government Pension Scheme

Flexi time scheme

Annual leave purchase scheme

Subsidised parking

Structured Induction Program

Learning and Development opportunities

Professional subscription paid

Family Friendly Policies

Health & wellbeing support

Compassionate leave

Retail discounts

Cycle to Work scheme

Disability Confident employer

Job summary

Rugby Borough Council is seeking a Customer Service and Resources Administrator to join the Property Repairs Service in Rugby. The role is office-based, 37 hours per week, and involves handling repairs via phone, email and in person while coordinating with Officers, Operatives and Contractors to deliver timely service.

The successful candidate will have experience in social housing repairs and maintenance, strong MS Office skills, and a proactive, detail-oriented approach to work in a fast-paced

Qualifications

• Experience in social housing repairs and maintenance or a related role that has given you an in depth understanding of property repairs and maintenance.
• Experience dealing with customers face to face, on the phone and by email, able to work under pressure with strong attention to detail.
• Good MS Office skills and high level of accuracy with data and information.
• Ambassador for our Property Repairs Service with ability to identify issues and seek support when needed.
• Familiarity with Technology Forge and scheduling tools would be an advantage.

Responsibilities

• Log repair tickets and schedule resources to deliver repairs.
• Liaise with Officers, Operatives and Contractors to ensure efficient service.
• Respond to customers via phone, email and in person.
• Administer repairs to properties as part of the Property Repairs Service.

Skills

Customer service

MS Office

Data accuracy

Communication

Organisational skills

Problem solving

Tools

Technology Forge

Dynamic scheduling tools

Job description

Rugby Borough Council is seeking a Customer Service and Resources Administrator to join the Property Repairs Service in Rugby. The role is office-based, 37 hours per week, and involves handling repairs via phone, email and in person while coordinating with Officers, Operatives and Contractors to deliver timely service.

The successful candidate will have experience in social housing repairs and maintenance, strong MS Office skills, and a proactive, detail-oriented approach to work in a fast-paced