Property Repairs Administrator

Confidential; Bishop Auckland, Tees Valley; On-site; GBP 21,000 - 27,000; Part time

Job summary

Confidential is seeking a Property Repairs Administrator to provide temporary support within a busy housing repairs team. The role will be based mainly in Bishop Auckland with one day per week in Seaham, and requires a full driving licence to travel between sites.

Responsibilities include managing the inbox, logging correspondence on Salesforce, producing reports, liaising with customers by phone and email, booking repairs, and maintaining accurate records in Excel.

Qualifications

• Proven admin experience, preferably in housing, property services or repairs.
• Confident using Excel and maintaining accurate data.
• Salesforce experience would be beneficial.
• Strong customer service and communication skills.
• Organised and able to manage competing priorities in a busy environment.

Responsibilities

• Manage team inbox, sort referrals and prepare summaries.
• Log correspondence and letters on Salesforce.
• Produce reports using the housing management system.
• Contact customers by telephone and email to follow up queries.
• Check and book repairs appointments for customers.
• Assist repairs planners when required.
• Contact customers to arrange post work inspections.
• Manage no access cases and chase outstanding actions.
• Maintain accurate records and Excel spreadsheets.

Skills

Excel

Customer Service

Data entry

Organisation

Tools

Salesforce

Office 365

Job description

Job Title: Property Repairs Administrator
Location: Bishop Auckland, DL14 (4 days per week) and Seaham, SR7 (1 day per week), office based
Start Date: ASAP
Contract Type: Temporary until January, with possible extension
Weekly Hours: 35 hours per week
We are recruiting for a Property Repairs Administrator to provide temporary administrative support within a busy housing repairs team.
The role will mainly be based at the Bishop Auckland office, with one day per week at the Seaham office. A full driving licence and access to a vehicle are required to travel to both locations.

Key Responsibilities

• Manage the team inbox, sort referrals and prepare summaries.
• Log correspondence and letters accurately on Salesforce.
• Produce reports using the QL housing management system.
• Contact customers by telephone and email to follow up queries.
• Check and book repairs appointments for customers.
• Assist repairs planners when required.
• Contact customers to arrange post work inspections.
• Manage no access cases, liaise with other departments and chase outstanding actions.
• Maintain accurate records and Excel spreadsheets.

Candidate Profile

• Previous administration experience, ideally within housing, property services or repairs.
• Confident using Excel and maintaining accurate data.
• Salesforce experience would be beneficial.
• Strong customer service and communication skills.
• Organised and able to manage competing priorities in a busy environment.
• A full driving licence and access to a vehicle.