Housing Repairs Office & Customer Service Lead

4Recruitment Services Ltd; Reading; On-site; GBP 40,000 - 41,000; Full time

Job summary

Reading Council is seeking an experienced and customer-focused Repairs, Office and Customer Services Manager to lead and manage the day-to-day operation of the repairs office and customer contact function.

This is a full-time, office-based role working 37 hours per week, with some additional hours to meet service needs, based at 19 Bennet Road, Reading, RG2 0QX. You will manage a team of call handlers, ensuring enquiries and repairs requests are handled efficiently and to a high standard.

Qualifications

• Thorough knowledge of housing repairs, current legislation and best practice relevant to social housing.
• Strong understanding of the customer journey from initial contact to resolution.
• Proven experience in managing or leading a customer service, repairs or contact-centre team.

Responsibilities

• Lead day-to-day operation of the repairs office and customer contact function.
• Manage and support a team of call handlers to handle enquiries and repairs requests.
• Provide effective leadership, monitor performance and improve processes.
• Ensure high-quality, responsive service for residents and stakeholders.

Skills

Housing repairs

Customer service

Team supervision

Driving licence

Job description

Reading Council is seeking an experienced and customer-focused Repairs, Office and Customer Services Manager to lead and manage the day-to-day operation of the repairs office and customer contact function.

This is a full-time, office-based role working 37 hours per week, with some additional hours to meet service needs, based at 19 Bennet Road, Reading, RG2 0QX. You will manage a team of call handlers, ensuring enquiries and repairs requests are handled efficiently and to a high standard.