Customer Service and Resources Administrator

Rugby Borough Council; Rugby; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

35 days leave

Local Government Pension Scheme

Flexi time scheme

Annual leave purchase scheme

Subsidised parking

Structured Induction Program

Learning and Development opportunities

Professional subscription paid

Family Friendly Policies

Health & wellbeing support

Compassionate leave

Retail discounts

Cycle to Work scheme

Disability Confident employer

Job summary

Rugby Borough Council is seeking a Customer Service and Resources Administrator to join the Property Repairs Service in Rugby. The role is office-based, 37 hours per week, and involves handling repairs via phone, email and in person while coordinating with Officers, Operatives and Contractors to deliver timely service.

The successful candidate will have experience in social housing repairs and maintenance, strong MS Office skills, and a proactive, detail-oriented approach to work in a fast-paced

Qualifications

• Experience in social housing repairs and maintenance or a related role that has given you an in depth understanding of property repairs and maintenance.
• Experience dealing with customers face to face, on the phone and by email, able to work under pressure with strong attention to detail.
• Good MS Office skills and high level of accuracy with data and information.
• Ambassador for our Property Repairs Service with ability to identify issues and seek support when needed.
• Familiarity with Technology Forge and scheduling tools would be an advantage.

Responsibilities

• Log repair tickets and schedule resources to deliver repairs.
• Liaise with Officers, Operatives and Contractors to ensure efficient service.
• Respond to customers via phone, email and in person.
• Administer repairs to properties as part of the Property Repairs Service.

Skills

Customer service

MS Office

Data accuracy

Communication

Organisational skills

Problem solving

Tools

Technology Forge

Dynamic scheduling tools

Job description

Customer Service and Resources Administrator

Customer Service and Resources Administrator

Full Time – 37 hours a week

Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.

About the role

This is a great opportunity for someone with experience of working within social housing repairs and maintenance or a related construction sector, especially if you have experience working with Gas and Electric that’s looking for an office-based customer focused role.

This is a varied and fast paced role where you’ll be an integral part of the Property Repairs Service - You’ll be responding to and dealing with customers over the phone, email and in person, administering repairs to their properties.

You’ll be logging repair tickets, scheduling resources and liaising with Officers, Operatives and Contractors to deliver and effective and efficient service.

Please note that this role is office based 5 days a week.

About you

You’ll need to have experience working within social housing repairs and maintenance or a related role that has given you an in depth understanding of property repairs and maintenance, Gas and Electric experience would be ideal.Alongside this you’ll need experience dealing with customers both face to face, on the phone and by email, be able to work well under pressure and have extremely strong attention to detail whilst being able to work at pace.As a front-line person who’s an ambassador for our Property Repairs Service you’ll be a great problem solver that can operate both with minimal supervision to identify issues and solutions and know when to and be able to get support from the wider team to ensure things are done right first time.Good MS Office skills are also needed and the ability to have a high level of accuracy with data and information. Experience of other IT systems such as Technology Forge and dynamic scheduling tools would be an advantage.If you enjoy customer interaction, have property repairs experience, are organised and pro‑active, have the ability to articulate a situation, and have a professional, personable, and adaptable style we would love to hear from you!

Benefits

• 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
• Generous Local Government Pension Scheme
• Flexi time scheme
• Annual leave purchase scheme
• Subsidised parking
• Structured Induction Program
• Learning and Development opportunities including Future Leaders programmes
• Payment of a professional subscription for approved professionals
• Family Friendly Policies
• Independent Support for your health & wellbeing
• Generous compassionate leave
• Extra Benefits including Retail Discounts, & Cycle to Work scheme and

Proud member of the Disability Confident employer scheme

Company: Rugby Borough Council Salary: £26,847 to £29,071 a year Hours: Full-time Location: Rugby, CV21 2RR Working pattern: On-site Job type: Permanent Posting date: 3 Nov 2026 Closing date: 22 Nov 2026

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.