Property Manager - Bournemouth

Austin & Wyatt; Bournemouth; On-site; GBP 26,000 - 34,000; Full time

Job summary

Austin Wyatt in Southampton is seeking an energetic and enthusiastic Property Manager to deliver a high-quality customer experience for landlords and tenants. You will manage your own portfolio across our 60 brands, building relationships with internal colleagues and clients.

Responsibilities include coordinating urgent and routine repairs, liaising with tradespeople, organising safety inspections, handling tenancy queries, and maintaining KPI targets in a fast-paced, supportive environment.

Qualifications

• Excellent communication and relationship-building skills.
• Energetic and enthusiastic approach to customer service.
• Full training is provided for the role.

Responsibilities

• Coordinating urgent and routine repairs and maintenance
• Liaising with trades people/contractors and updating customers
• Organising safety inspections and managing remedial works
• Liaising with landlords after regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls and welcome calls with new customers
• Responding promptly and courteously to landlords, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines, service levels and KPIs are met

Skills

Customer service

Communication

Relationship management

Energetic

Enthusiastic

Job description

Job Description

Location - Southampton
Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pm Employment Type - Full-time, permanent

We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.

Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we re on the lookout for people with great communication and relationshipskills and a passion for delivering a quality customer service!

The role of a Property Manager:

As a Property Manager you will be fully managing your own portfolio of properties across any of our 60 brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.

Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:

• Coordinating urgent and routine repairs and maintenance
• Liaising with trades people/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved

Our tenants, landlords and branch colleagues rely on our Property Managers as subject matter experts and to act efficiently and calmly when dealing with their properties. Having a competent knowledge of lettings legislation, tenancy agreement and landlord contracts to help and support, is necessary - full training is provided

Austin Wyatt is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of , race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.