Property Manager

CONNELLS GROUP; Cambridge; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Day off on your Birthday

Pension Scheme

Great work life balance

Perks at Work - Discounts on products

Discounts on estate agency, mortgage,

conveyancing and surveying services.

Lifeworks 24hr, 7 days per week EAP

Nuffield Health Screening

Nuffield Gym discount

Job summary

Connells Group in the United Kingdom is seeking an enthusiastic Property Manager to join our friendly team based in Great Shelford. Training will be provided, you need strong relationship-building and customer service skills to manage properties across the branch network.

You will handle property management and tenancy support services for landlords and tenants, ensuring high service levels and timely responses.

Qualifications

• Strong customer service skills and confident communicator.
• Ability to stay calm under pressure.
• Excellent negotiation and influencing skills.
• Excellent planning and organisational skills.
• Good analytical ability.

Responsibilities

• Act as a central point of contact, managing the effective resolution of queries from clients and staff.
• Coordinating urgent and routine repairs and maintenance.
• Liaising with trades people/contractors and keeping customers up to date.
• Organising safety inspections and managing remedial works.
• Liaising with landlords following regular property visits.
• Assisting customers with general tenancy queries.
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers.
• Dealing promptly and courteously with communication with landlord, tenants, contractors, and internal partners.
• Providing a first-class service to maximise customer retention.

Skills

Customer service

Communication

Negotiation

Planning

Analytical ability

Job description

Property Manager

We are looking for an enthusiastic and highly motivated individual looking for a position within property management. As a Property Manager you will joining our friendly team based in Great Shelford and become part of their vibrant business. Experience as a property manager is not essential as you will be offered full training, you just need to be able to build strong relationships, have a desire to deliver exceptional customer service and the ability to multi-task. As a Property Manager you will provide property management and tenancy support services to our branch network, landlords and tenants within your property portfolio.

What's in it for you as a Property Manager?

• Day off on your Birthday!
• Pension Scheme.
• Great work life balance.
• Perks at Work - Discounts on products and services inc electrical & travel.
• Discounts on estate agency, mortgage, conveyancing and surveying services.
• Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
• Nuffield Health Screening - discounted medical assessment to provide an in-depth picture of your health.
• Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.

Key responsibilities of a Property Manager

• Act as a central point of contact managing the effective resolution of queries from clients and staff
• Coordinating urgent and routine repairs and maintenance
• Liaising with trades people/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Skills and Experience required to be successful as a Property Manager

• Strong customer service skills and confident communicator
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.