Property Manager

CIH International Housing Group; Reading; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Career progression

Pension scheme

Supportive environment

Job summary

Walmsley, part of Connells Group, is seeking a motivated Property Manager to join the Lettings team in Caversham. This branch-based role focuses on property management and tenancy support for landlords and tenants, delivering a high standard of service.

You will coordinate with internal teams, manage tenancy matters, and ensure timely inspections and contractor work, while maintaining strong customer service and organisational skills in a fast-paced environment.

Qualifications

• Experience in property management or lettings preferred.
• Strong customer service and organisational skills.
• Ability to work in a fast-paced branch environment.

Responsibilities

• Act as central contact for property management queries from the branch, landlords, tenants and internal teams.
• Providing accurate advice to the branch and customers on tenancy matters and relevant legislation.
• Maintaining the approved contractor register, ensuring qualifications and documentation are up to date.
• Overseeing customer service delivery, ensuring works and inspections are completed within agreed timescales.
• Monitoring invoices, tenancy agreements and inspection reports to ensure service level standards are met.
• Managing workloads to ensure deadlines are achieved and service levels are maintained.
• Supporting more complex tenancy or property management cases, advising the branch, landlords and tenants on available options and liaising with the Lettings Services Centre where required.

Skills

Customer service

Organisation

Team player

Communication

Negotiation

Job description

Walmsley, part of Connells Group, is looking for a highly motivated Property Manager to join our Property Management team within the Lettings department in Caversham.

This is a branch-based role where you will provide property management and tenancy support to the branch, working closely with landlords, tenants and internal teams to deliver a high standard of service.

This opportunity is ideal for someone with strong customer service and organisational skills who enjoys working in a fast-paced environment and supporting all aspects of property management at branch level.

What We Offer:

• Competitive basic salary
• Full training and development
• Clear career progression opportunities
• Company pension scheme
• A fast-paced, supportive working environment

Your Role:

As Property Manager, you will act as the main point of contact for property management and tenancy-related matters for the branch, ensuring a consistent and professional service is delivered at all times.

Your responsibilities will include:

• Acting as a central point of contact for property management queries from the branch, landlords, tenants and internal teams
• Providing accurate advice to the branch and customers on tenancy matters and relevant legislation
• Maintaining the approved contractor register, ensuring qualifications and documentation are up to date
• Overseeing customer service delivery, ensuring works and inspections are completed within agreed timescales.
• Monitoring invoices, tenancy agreements and inspection reports to ensure service level standards are met
• Managing workloads to ensure deadlines are achieved and service levels are maintained
• Supporting more complex tenancy or property management cases, advising the branch, landlords and tenants on available options and liaising with the Lettings Services Centre where required

What We're Looking For:

• Full UK driving licence and access to your own vehicle
• Strong customer service skills with a confident communication style
• A positive team player who enjoys working closely with a branch team
• Ability to remain calm and solutions focused under pressure
• Strong negotiation and influencing skills
• Excellent planning, organisational and time management abilities
• Good analytical skills and attention to detail

Our Commitment to Inclusion:

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of background.

If this role excites you, but your experience does not align perfectly with every requirement, we encourage you to apply. You may be well-suited to this role or another opportunity within Connells Group.