Property Manager

Chase Buchanan Group; United Kingdom; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

EAP

Holiday allowance

Charity matching

Eye care

Flu vaccination

Birthday leave

Health cash plan

Job summary

Chase Buchanan Estate Agents is recruiting a Property Manager to join our busy Property Management Department in the UK. The successful candidate will manage a high-volume portfolio, deliver excellent customer service under pressure, and work 40 hours per week.

After the settling period, the role becomes hybrid, balancing office and remote work. Salary ranges from £28,000 to £32,000 per annum plus benefits.

Qualifications

• Experience in property management and delivering service levels in a fast-paced environment.
• Strong organisational and time-management skills.

Responsibilities

• Embrace the Chase Buchanan brand and core values.
• Protect clients' assets and act in their best interests.
• Retain management on the portfolio.
• Prioritise and troubleshoot maintenance issues.

Skills

Property management

Customer service

Organisation

Time management

Under pressure

Job description

Job Advert

Chase Buchanan Estate Agents

Property Manager
Location:

Hours: 40 hours per week, Monday - Friday (hybrid role once settling period has been passed)

Salary: £28000- £32000 per annum plus benefits

We are currently recruiting for a Property Manager to join our thriving Property Management Department. The ideal candidate will have previous experience in property management and thrive working under pressure. We are looking for an energetic individual who takes pride in delivering exceptional service levels and enjoys a fast-paced, high volume environment.

Main Duties:

• Embrace the Chase Buchanan brand and core values
• Protect our Clients Asset and work in their best interests
• Retain Management on the Portfolio
• Prioritising and troubleshooting key maintenance issues (floods, boilers, leaks and appliances)
• The ability to scrutinise quotes on behalf of the client
• Understanding how to add value when sending an inspection report
• Negotiate deposit deduction in a fair and efficient manner, within required timeframes
• Understanding KPI’s required for role
• Understand importance of leaving notes on RPS and attaching documents to letters folder consistently
• Understand the importance of setting and following up on tasks consistently to assist with personal management of issues, and to support colleagues in your absence
• Develop understanding of client accounts and statements
• Attend Local branch and participate in their morning meeting as per rota and fulfil inspection requirements
• Attend weekly 1 : 1 meetings with Senior leadership team
• Understand roles of supporting departments including lettings, compliance, accounts and tenancy progression and when to contact them
• Support others growth and development.
• Ensuring current portfolio is fully compliant, e.g. EICR, Gas Safety Certificate
• Adhere to department standards
• Ensure that both Tenants and Landlords have been informed about the end of Tenancy process
• Providing guidance on the process of deposit dilapidations

Attributes:

• Can work under pressure – understand where to seek support / how to elevate complaints
• Good organisational and time management skills
• Seek work where capacity exists
• Self-awareness of knowledge gaps
• Provide excellent customer service in every interaction with internal colleagues and external clients
• Show high engagement and willingness to learn

About The Company

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference:

Benefits:

• Employee assistance programme
• competitive holiday allowance + public holidays
• charity matching and payroll giving
• contribution towards eye care tests
• annual flu vaccination vouchers
• birthday leave
• health cash plan plus a range of other additional benefits that are linked to specific job grades

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.