Customer Service Advisor

Lumesse; Southampton; On-site; GBP 25,000 - 38,000; Full time

Job summary

Connells Group in Southampton is seeking an energetic and enthusiastic Property Manager to oversee a portfolio across multiple brands. You will build strong relationships with landlords and tenants, delivering a first-class service in a friendly team environment.

You will coordinate repairs, liaise with trades, organise safety inspections and manage tenancy queries while ensuring service levels and KPI targets are met. Full-time, permanent employment with training provided.

Qualifications

• Energetic and enthusiastic candidate with strong communication and relationship skills.
• Passion for delivering high-quality customer service.
• Competent knowledge of lettings legislation, tenancy agreements and landlord contracts.

Responsibilities

• Coordinate urgent and routine repairs and maintenance.
• Liaise with tradespeople/contractors and keep customers updated.
• Organise safety inspections and manage remedial works.
• Liaise with landlords after property visits and handle tenancy queries.
• Carry out weekly partnership calls with colleagues and welcome calls with new customers.
• Respond promptly and courteously to communications from landlords, tenants, contractors and internal partners.

Skills

Communication

Customer service

Relationship management

Lettings knowledge

Job description

Location - Southampton
Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pm Employment Type - Full-time, permanent

We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.

Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we’re on the lookout for people with great communication and relationshipskills and a passion for delivering a quality customer service!

The role of a Property Manager:

As a Property Manager you will be fully managing your own portfolio of properties across any of our 60 brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.

Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:

• Coordinating urgent and routine repairs and maintenance
• Liaising with trades people/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved

Our tenants, landlords and branch colleagues rely on our Property Managers as subject matter experts and to act efficiently and calmly when dealing with their properties. Having a competent knowledge of lettings legislation, tenancy agreement and landlord contracts to help and support, is necessary - full training is provided

Austin Wyatt is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.