Customer Service Advisor

Lumesse; Patchway; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

23 days annual leave

Full training and support

Excellent career progression

Discounts across retail, entertainment

Job summary

Connells Group UK is seeking a Property Manager/Customer Service Advisor based in Bristol to manage a portfolio of properties across our Taylors/Chappell & Matthews/Woods/RA Bennett/John Francis brands. You will build relationships with tenants and landlords, coordinating repairs, safety inspections and routine visits, while delivering exceptional service throughout tenancy durations.

You will be the key contact for tenants and landlords, providing timely responses, welcoming new customers, and

Qualifications

• Strong communication skills, both verbal and written.
• Excellent organisational skills with attention to detail.
• Strong time management and ability to prioritise workload.
• Proactive problem-solving abilities.
• Calm under pressure and able to meet timescales.

Responsibilities

• Coordinate urgent and routine repairs and maintenance.
• Liaise with tradespeople/contractors and keep customers up to date.
• Organise safety inspections and manage remedial works.
• Liaise with landlords after property visits.
• Assist customers with general tenancy queries.
• Carry out weekly partnership calls with colleagues and welcome calls with new customers.
• Respond promptly and courteously to communications with landlords, tenants, contractors, and internal partners.
• Provide a first-class service to maximise customer retention.
• Ensure personal and team deadlines, service levels and KPIs are met.

Skills

Communication skills

Relationship building

Customer service

Organisational skills

Time management

Problem solving

Calm under pressure

Job description

We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.

Based in Bristol, our Customer Service Advisors (known locally as a Property Manager), play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we`re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service!

What you get in return for a career as a Property Manager:

• Starting salary of £25,000
• 23 days annual leave increasing with length of service
• Full training, support and guidance
• Excellent career progression opportunities throughout the business
• Outstanding discounts across retail, entertainment, travel and health

The Role:

As a Property Manager you will be fully managing a portfolio of properties across our Taylors/Chappell & Matthews/Woods/RA Bennett/John Francis brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.

Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:

• Coordinate urgent and routine repairs and maintenance
• Liaise with trades people/contractors and keeping customers up to date
• Organise safety inspections and managing remedial works
• Liaise with landlords following regular property visits
• Assist customers with general tenancy queries
• Carry out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Provide a first-class service to maximise customer retention
• Ensure personal and team deadlines are met, service levels maintained and KPI’s achieved

About You:

We’re not just looking for good customer service; we`re looking for Property Managers who can build rapport and adapt to the varying needs of our tenants and landlords and go that extra mile! Therefore, you will need the following skills:-

• A positive ‘can-do’ approach is essential
• Passionate about delivering exceptional customer service
• Confident communicator, both verbal and written
• Excellent organisational skills with attention to detail
• Strong time management skills and able to prioritise workload
• Ability to problem solve
• Able to remain calm under pressure and work to timescales

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.