Customer Service Advisor

Lumesse; Birkenhead; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

20 days annual leave

Birthday off

Full training, support and guidance

Excellent career progression

Discounts across retail, entertainment

Job summary

Connells Group in Birkenhead is seeking an energetic Property Manager (Customer Service Advisor) to manage a portfolio of properties within our Sequence brand and to be the main point of contact for landlords and tenants throughout their tenancy.

You will coordinate repairs, liaise with trades, organise safety inspections, answer tenancy queries and drive first-class service to maximise retention. Training and career progression are provided.

Qualifications

• Experience in customer service is essential or a background in property.
• Strong communication and relationship-building skills.
• Positive, proactive approach and ability to work to deadlines.
• Passion for delivering high-quality service and supporting tenants and landlords.

Responsibilities

• Coordinate urgent and routine repairs and maintenance.
• Liaise with trades and keep customers updated.
• Organise safety inspections and manage remedial works.
• Liaise with landlords after property visits.
• Assist customers with tenancy queries.
• Provide first-class service to maximise retention.
• Meet deadlines and maintain service levels and KPIs.

Skills

Communication

Relationship management

Customer service

Can-do attitude

Organisational skills

Time management

Problem solving

Calm under pressure

Job description

We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.

Our Customer Service Advisors (known locally as a Property Manager), play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we`re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service!

The Role:

As a Property Manager you will be fully managing a portfolio of properties across our Sequence brand, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.

Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:

• Coordinate urgent and routine repairs and maintenance
• Liaise with trades people/contractors and keeping customers up to date
• Organise safety inspections and managing remedial works
• Liaise with landlords following regular property visits
• Assist customers with general tenancy queries
• Carry out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Provide a first-class service to maximise customer retention
• Ensure personal and team deadlines are met, service levels maintained and KPI’s achieved

About You:

We’re not just looking for good customer service; we`re looking for Property Managers who can build rapport and adapt to the varying needs of our tenants and landlords and go that extra mile! Therefore, you will need the following skills: -

• A positive ‘can-do’ approach is essential
• Passionate about delivering exceptional customer service
• Confident communicator, both verbal and written
• Excellent organisational skills with attention to detail
• Strong time management skills and able to prioritise workload
• Ability to problem solve
• Able to remain calm under pressure and work to timescales

What you get in return for a career as a Property Manager:

• 20 days annual leave increasing with length of service
• Birthday off as holiday
• Full training, support and guidance
• Excellent career progression opportunities throughout the business
• Outstanding discounts across retail, entertainment, travel and health

The Connells Group is a market leading brand across The Wirral. Our passion for property and strong focus on people set us apart. The size and scale of our business could open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we're always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.

Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.