Property Manager

Kinleigh Folkard & Hayward; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

Kinleigh Folkard & Hayward (KFH) is seeking a Relationship Manager for the Lettings Management team in Wimbledon. You will be the main point of contact for landlords and tenants, managing a portfolio of properties and ensuring legal and contractual obligations are met while delivering exceptional customer service.

You will coordinate maintenance, safety checks, and tenancy issue resolutions with professionalism.

Qualifications

• Experience in property management or a similar client-facing role.
• Experience coordinating maintenance and contractor appointments.
• Strong written and spoken communication skills.
• CRM system experience.
• Proactive, organised and detail-oriented approach.
• Ability to build trust and work collaboratively under pressure.

Responsibilities

• Manage a portfolio of properties and coordinate visits/inspections.
• Coordinate safety checks and ensure compliance documentation is up to date.
• Handle maintenance requests and arrange contractor appointments.
• Resolve tenancy issues and deposits in a timely, professional manner.
• Support the team to deliver exceptional service and service excellence.

Skills

Property management

Contractor management

Communication skills

CRM experience

Organised & detail-oriented

Tools

CRM system

Job description

At KFH we are looking for a Relationship Manager to join our Lettings Management team in Wimbledon.

Who are we?

At KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! KFH’s range of property services are made up of sales, lettings, block management, survey, and financial services.

We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.

What’s the role?

As a Relationship Manager, you’ll be the key point of contact for landlords and tenants, ensuring properties under your care meet all legal and contractual obligations while delivering outstanding customer service.

You’ll manage a portfolio of properties, coordinate maintenance, and resolve tenancy issues with high standards of professionalism and efficiency.

Key tasks will involve:

• Managing property visits and inspections
• Coordinating safety checks and compliance documentation
• Handling maintenance requests and contractor appointments
• Resolving tenancy issues and deposit disputes
• Overseeing insurance claims and legal obligations
• Supporting team collaboration and service excellence

What can you bring to the role?

• A proven track record in property management or a similar client-facing role
• Experience managing contractors and resolving issues effectively
• Strong communication skills – written, verbal, and over the phone
• CRM system experience
• A proactive, organised, and detail-oriented approach
• The ability to build trust, work collaboratively, and stay resilient under pressure

KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.

KFH. People. We get it.