Lettings Negotiator

Kinleigh Folkard & Hayward; Ealing; On-site; GBP 20,000 - 32,000; Full time

Job summary

Kinleigh Folkard & Hayward (KFH) is seeking a Lettings Negotiator to join our Residential Lettings team in London. You will match tenants with their next home through viewings and negotiations, building strong relationships over the phone and in person.

The role emphasizes delivering excellent service, keeping landlords updated, and turning interest into offers with care and clarity, while contributing to a collaborative, results-driven lettings team.

Qualifications

• Experience in estate agency or lettings preferred.
• Proven track record in customer service and negotiations.
• Strong communication and relationship-building abilities.

Responsibilities

• Registering and qualifying applicants to understand requirements.
• Generating and conducting viewings and obtaining quality feedback.
• Keeping landlords informed with updates on viewings and property developments.
• Turning applicant interest into offers and guiding negotiations to move-ins.

Skills

Lettings knowledge

Negotiation skills

Communication

Client relationships

Job description

At Kinleigh Folkard & Hayward (KFH) we are looking for a Lettings Negotiator to join our Residential Lettings team.

Who are we?

KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! KFH’s range of property services are made up of sales, lettings, block management, survey, and financial services.

We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.

What’s the role?

You’ll play a key part with matching tenants with their next home; through viewings and negotiations you’ll build strong relationships over the phone and face to face. A desire to succeed and earn is vital in our lettings teams.

• Registering and qualifying applicants to ensure you fully understand their requirements
• Generating and conducting viewings obtaining quality feedback
• Keeping landlords informed with updates on viewings, activity and developments related to their property
• Turn applicant interest into offers and guide negotiations into move ins with care and clarity

What can you bring to the role?

• A proven track record and confidence in estate agency to bring immediate value
• Outstanding communication that helps you build trust, manage expectations, and deliver a seamless experience for both applicants and landlords
• A genuine passion for forming and nurturing strong relationships

KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.