Property Management Team Leader

Kings Permanent Recruitment Ltd; Chelmsford; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A leading property management agency in Chelmsford is seeking a Property Management Team Leader. The successful candidate will oversee a team, manage a small portfolio, and ensure service excellence. Ideal applicants will have over 3 years of property management experience and strong leadership skills. This role offers a basic salary up to £32,000 with potential earnings of £35,000, alongside comprehensive training and development opportunities. A hybrid working model is provided post-probation.

Benefits

Comprehensive training and development

Bonus and year-end profit share

Qualifications

• 3+ years of experience in property management.
• Experience leading or managing a team is preferred.
• Strong attention to detail and organizational skills.

Responsibilities

• Manage a small portfolio and handle maintenance issues.
• Liaise with tenants and landlords for queries and arrangements.
• Monitor team performance and encourage service excellence.

Skills

Leadership experience

Customer service

Problem-solving

Time management

Interpersonal skills

IT proficiency

Education

Relevant ARLA qualifications

Tools

MS Office

Job description

Property Management Team Leader

• The successful candidate will be supporting an experienced Manager and Assistant Manager looking after a team of 20 individuals.
• The Team Leader will look after a small portfolio personally, whilst supporting the Assistant Manager with the day‑to‑day management duties.
• This role will suit someone already overseeing a small team within the same environment or an experienced Property Manager looking to progress in their career.
• You will receive comprehensive ongoing training and development to assist with your career progression.
• Professional accreditations can also be acquired and associated costs will be met by the company.

• Hours of work are Monday to Friday, 8.30am to 5.30pm.
• During your initial probation period you will work in Chelmsford to undertake your training.
• Following successful completion of your probationary period you will revert to a hybrid working scenario, working between home and in Chelmsford.

• Managing a smaller portfolio personally and dealing with general maintenance issues, liaising with the tenants and landlords and arranging for contractors to visit properties to provide quotes or undertake works. Processing invoices for the works completed and always updating the tenants and landlords.
• The Team Leader will act as a point of escalation for complex issues, providing resolution and guidance. They will also monitor volumes being handled by each member of staff and step in where required to avoid work building up.
• Encourage service excellence and build strong client and tenant relationships.
• Monitor team performance and implement strategies for continuous improvement.
• Work closely with our Assistant Manager in building further upon good working relations with our approved contractors and meet with new companies to expand our approved panel.
• Assisting with arrangements linked to team events and internal competitions.

• Proven experience in property management (3+ years), with leadership or senior experience preferred.
• Relevant ARLA qualifications would be an advantage.
• Very well organised, with a strong attention to detail and desire to provide the best level of customer service possible.
• Exceptional interpersonal and communication skills.
• A proactive problem-solver with excellent time management.
• IT proficient, familiar with most standard MS Office packages.

• Basic salary to £32,000, depending on relevant experience plus bonuses and year‑end profit share. Realistic on‑target earnings of £35,000.