Customer Service Coordinator

Confidential; England; On-site; GBP 24,000 - 30,000; Full time

Job summary

Confidential is seeking a Customer Service Coordinator to deliver excellent service to homeowners in the UK housing sector. The role involves managing defects, coordinating engineers, and handling complaints within a busy customer service team.

The successful candidate will have experience in housing associations or housing developers and will work closely with the customer service team and management to maintain high satisfaction levels.

Qualifications

• Experience in housing association defects or housing developer customer service.

Responsibilities

• Be the main point of contact for the home owners.
• Update the CRM system logging defects or closing them down.
• Manage complaints effectively and coordinate resolutions.
• Book in engineers to carry out work at properties.
• Log issues and escalate them to the management team.
• Work closely with the customer service team to ensure consistency.
• Report to the customer service manager on progress and issues.

Job description

A large property developer are looking for an experience Customer Service Coordinator to join their team to deliver excellent customer service & maintain their 5 customer satisfaction rating

You will need to have worked for either a housing association working with defects or for a housing developer in a customer service role. We

Day to day duties:

• Being the main point of contact for the home owners
• Updating the CRM system logging defects or closing them down
• Complaint management
• Booking in engineers to carry out work in the property's
• Logging issues & escalating them to the management team
• Working closely with the customer service team
• Reporting in the customer service manager

for more information please contact Zoe Georgiou at the Fawkes & Reece London office