Property Concierge & Resident Experience Specialist

Greystar; Cardiff; On-site; GBP 21,000 - 27,000; Full time

Job summary

Greystar is seeking a Customer Service Associate in Cardiff to manage day-to-day property/community operations, support marketing, maintenance, and tenancy administration, and ensure an excellent resident experience to achieve occupancy and retention targets.

The role requires strong customer service skills, teamwork, and proficiency with MS Office and booking systems, with a focus on compliance, safety, and resident satisfaction.

Qualifications

• Good level of general education.
• Proficient with Word, Excel and Outlook.
• Knowledge of UK Health and Safety requirements.
• Experience in a customer-facing service delivery role.
• Fluent English (verbal and written).
• Strong relationship-building and influencing skills.
• Ability to work autonomously and take decisions.

Responsibilities

• Work as part of a team to deliver exceptional resident living.
• Support a positive, memorable resident experience.
• Provide comprehensive front-of-house customer service.
• Respond to queries and complaints per complaints procedure.
• Support events and activities within the Community.
• Develop and maintain local resident information resources.
• Handle administrative tasks like maintenance requests and notices.
• Assist with marketing activities such as open days and leaflets.
• Carry out sales and leasing activities including viewings and follow-ups.
• Support move-in/move-out processes and safety compliance.
• Participate in on-call roster for out-of-hours support.
• Chase rent arrears and promote extensions and other revenue streams.
• Raise purchase orders and manage refunds.

Skills

Customer service

Team player

Organisational skills

Communication skills

Fluent English

Autonomous

Education

General education

Tools

Microsoft Office

Booking systems

Databases

Job description

Greystar is seeking a Customer Service Associate in Cardiff to manage day-to-day property/community operations, support marketing, maintenance, and tenancy administration, and ensure an excellent resident experience to achieve occupancy and retention targets.

The role requires strong customer service skills, teamwork, and proficiency with MS Office and booking systems, with a focus on compliance, safety, and resident satisfaction.