Property Co-Ordinator

Scottish Federation of Housing Associations; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Company sick pay scheme

34 days’ holiday per annum

Access to Health and Wellbeing resources

Company pension scheme

Discounts at major retailers

Job summary

The Scottish Federation of Housing Associations is seeking a full-time Property Co-ordinator in Edinburgh to support high-quality asset management service. The role includes coordinating repairs, maintaining records, and ensuring excellent customer service. Required skills include strong organizational and communication skills, as well as experience in property maintenance or social housing. Benefits include company sick pay, health resources, pension scheme, and employee discounts.

Qualifications

• Experience in an administrative or office-based role.
• Ability to prioritize and manage a varied workload.
• Experience in property maintenance, contractors, or social housing.

Responsibilities

• Coordinate reactive repairs and void works in line with targets.
• Respond to customer enquiries and provide clear advice.
• Support planned and cyclical maintenance programmes.
• Monitor contractor performance and customer satisfaction.
• Maintain accurate records, reports, and compliance systems.
• Communicate effectively with customers and stakeholders.

Skills

Organisational skills

IT skills

Communication skills

Customer focus

Proactivity

Education

Relevant qualification (or willingness to work towards one)

Job description

We’re looking for an organised and customer-focused Property Co-ordinator to support the delivery of a high-quality asset management service. This is a fast-paced role where you’ll help coordinate repairs, support maintenance programmes, and ensure excellent service for our customers

Key Responsibilities

• Coordinate reactive repairs and void works in line with targets
• Respond to customer enquiries and provide clear advice
• Support planned and cyclical maintenance programmes
• Monitor contractor performance and customer satisfaction
• Maintain accurate records, reports, and compliance systems
• Communicate effectively with customers and stakeholders
• Promote digital services and self-service options

About You

• Experience in an administrative or office-based role
• Strong organisational, IT, and communication skills
• Ability to prioritise and manage a varied workload
• Customer-focused with a proactive approach
• Experience in property maintenance, contractors, or social housing
• Relevant qualification (or willingness to work towards one)

Our employee benefits

• Company sick pay scheme on completion of probationary period
• 34 days’ holiday per annum, pro rata for part-time hours
• Access to Health and Wellbeing resources such as 24/7 GP Service, Physiotherapy and Employee Assistance Program and in-house Mental Health First Aiders
• Opportunity to participate in internal support networks such as employee engagement, wellbeing and digital forums
• Company pension scheme and other benefits such as Death in Service
• Discounts at major online and High Street retailers

Blackwood are committed to diversity and inclusion and as a Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements for the post.

Full Time 35 Hours, Permanent

Edinburgh or Glasgow based with at least one day per week in the office.