Property Services Co-Ordinator (Assets)

Ocean Housing Group; Charlestown; On-site; GBP 36,000 - 40,000; Full time

Job summary

Ocean Housing Group is seeking a proactive Property Services Co-ordinator (Assets) based at Stennack House, St Austell. This role covers surveys, project oversight, and asset data management to support safe, sustainable homes.

You will liaise with contractors and authorities, oversee tenant adaptations, and contribute to service improvements while maintaining high service standards. Fixed-term until 31 March 2028, 37 hours per week, £37,634 per annum.

Qualifications

• A Level or equivalent Level 3 qualification.
• HNC in Building Construction or equivalent qualification.
• Significant experience in asset management activities.
• Experience carrying out property and stock condition surveys.
• Strong IT skills, including Microsoft Office applications.
• Excellent organisational, communication and customer service skills.
• A methodical approach with strong attention to detail.
• Ability to travel across operational locations as required.

Responsibilities

• Carrying out stock condition surveys and inspections to inform asset investment decisions.
• Assessing completed works to ensure quality standards are achieved.
• Managing applications for tenant improvements and disabled adaptations.
• Maintaining accurate asset management records and property data.
• Undertaking energy assessments and supporting energy efficiency initiatives.
• Liaising with contractors, local authorities, colleagues and customers to ensure excellent service delivery.
• Investigating and resolving customer issues and complaints professionally and effectively.
• Supporting continuous improvement by monitoring performance and identifying opportunities to enhance services.

Skills

Organisational skills

Communication skills

Customer service

Attention to detail

Managing priorities

Independent working

GDPR & health & safety awareness

Travel to locations

Education

A Level / Level 3 qualification

HNC in Building Construction

Diploma in Surveying Practice / Level 5 (desirable)

Tools

Microsoft Office

Job description

Location: Stennack House, St Austell
Hours: 37 per week (Mon-Fri)
Salary: £37,634 per annum
Contract: Fixed term contract ending 31st of March 2028

At Ocean Housing, we're looking for a proactive and knowledgeable Property Services Co-ordinator (Assets) to join our Property Services team. This is an exciting opportunity to play a key role in maintaining and improving our housing portfolio, helping ensure our homes remain safe, sustainable and fit for the future.

As part of a dedicated and customer-focused team, you'll undertake surveys, oversee property-related projects, support disabled adaptations, manage asset data and contribute to strategic investment decisions that directly benefit our customers and communities.

What you will be doing:

• Carrying out stock condition surveys and inspections to inform asset investment decisions.
• Assessing completed works to ensure quality standards are achieved.
• Managing applications for tenant improvements and disabled adaptations.
• Maintaining accurate asset management records and property data.
• Undertaking energy assessments and supporting energy efficiency initiatives.
• Liaising with contractors, local authorities, colleagues and customers to ensure excellent service delivery.
• Investigating and resolving customer issues and complaints professionally and effectively.
• Supporting continuous improvement by monitoring performance and identifying opportunities to enhance services.

What we are looking for:

We're seeking someone who combines technical property knowledge with outstanding organisational and customer service skills.

Essential Requirements

• A Level (or equivalent Level 3 qualification)
• HNC in Building Construction or equivalent qualification
• Significant experience in asset management activities
• Experience carrying out property and stock condition surveys
• Strong IT skills, including Microsoft Office applications
• Excellent organisational, communication and customer service skills
• A methodical approach with strong attention to detail
• Ability to manage competing priorities and work independently
• Understanding of GDPR and workplace health and safety requirements
• Ability to travel across operational locations as required.

Desirable:

• Diploma in Surveying Practice or equivalent Level 5 qualification
• Domestic Energy Assessor qualification
• RICS membership
• Knowledge of the social housing sector
• Advanced Excel skills
• Experience driving service improvements and performance enhancement initiatives.

What are our benefits?

• 27 days holiday + bank holidays
• Professional membership fees paid
• Company sick pay scheme
• Workplace pension with death in service benefit
• Home office work payment
• Medicash health plan (including dental & optical)
• Cycle to work scheme
• Rewards & recognition programme
• On-site parking
• Employee assistance programme
• Family-friendly policies

Key Dates:

• Closing Date: Thursday 1st of October 2026 at Midnight
• Interview Date: Friday 9th of October 2026 at Stennack House, St Austell

If you're committed to supporting communities and want a role full of purpose, we'd love to hear from you.