Senior Property Maintenance Officer

Scottish Federation of Housing Associations; Ardrossan; On-site; GBP 48,597 - 52,578; Full time

Benefits offered by this job

Generous leave entitlement of 40 days

Company pension scheme with 10% employer contributions

Access to a cash health plan

Agile working policy

Free onsite parking

Job summary

A leading housing association based in Ardrossan is seeking a Senior Property Maintenance Officer to oversee the repairs team and ensure quality service delivery for tenants. You will lead a team, manage contractor performance, and ensure properties are safe and well-maintained. The ideal candidate will possess strong technical knowledge in property maintenance and a commitment to exceptional customer service. Benefits include generous leave and a company pension scheme.

Qualifications

• Strong technical knowledge of property maintenance and housing legislation.
• Experience managing reactive repairs, voids, inspections and contractor performance.
• A proactive, solutions focused approach.

Responsibilities

• Lead and support our Property Maintenance Officers, driving high standards.
• Use data and KPIs to spot trends and improve service delivery.
• Ensure delivery of a first class customer experience.

Skills

Property maintenance knowledge

Customer service orientation

Data analysis and KPI reporting

Team leadership

Job description

Hours: 35 hours per week
Salary: EVH Grade 8 - PA28 - PA31 (£48,597 - £52,578)
Location: Ardrossan

Job Type: Full Time

About the Role

We are looking to recruit an experienced, proactive Senior Property Maintenance Officer to join our busy Investment Services Team and play a critical role in leading and driving the repairs team to ensure excellent, prompt service delivery for all our customers. The Senior Property Maintenance Officer will play a vital role in ensuring our homes are safe, well maintained and ready for our tenants. As a key member of the Investment Services team, you will oversee the delivery of high quality reactive repairs, ensuring works are carried out efficiently, cost effectively and in line with policy, legislation and compliance standards. You will take ownership of the voids process, ensuring properties are inspected, specified and completed on time and within budget. Reporting to the Asset & Compliance Manager, you will guide and support a team of Property Maintenance Officers and manage contractor performance. You will work closely with colleagues across the organisation to provide a seamless experience for tenants, ensuring repairs are completed right first time and that customer satisfaction remains at the forefront of everything we do.

What you’ll do

• Lead and support our Property Maintenance Officers, driving high standards and a culture of continuous improvement.
• Use data and KPIs to spot trends, improve service delivery and support asset planning.
• Ensure delivery of a first class customer experience.

What you’ll bring

• Strong technical knowledge of property maintenance and housing legislation.
• Experience managing reactive repairs, voids, inspections and contractor performance.
• A proactive, solutions focused approach.
• Commitment to quality, safety and exceptional customer service.

Benefits

• Generous leave entitlement of 40 days
• Company pension scheme with 10% employer contributions
• Access to a cash health plan
• Agile working policy supporting work life balance
• Modern office base with free onsite parking and transport links

How to Apply

If you are ready to bring your skills, enthusiasm and commitment to this role, we would love to hear from you. Please see the attached Job Description and Person Specification or click "Apply Now".