Property Services Officer

Scottish Federation of Housing Associations; Falkirk; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary with performance-related increases

35 days annual leave

Healthcare cash plan

Pension with employer contributions

Job summary

The Scottish Federation of Housing Associations in Falkirk is seeking a motivated Property Services Officer to enhance asset management across a diverse housing portfolio.

This role involves conducting stock condition surveys, engaging with tenants, and collaborating with various teams to improve service delivery. The ideal candidate will have relevant qualifications and a strong customer service ethic.

Enjoy competitive salary, 35 days holiday, and a range of employee benefits.

Qualifications

• Experience diagnosing building defects and preparing cost estimates.
• Understanding of the Scottish Housing Quality Standard (SHQS).
• Strong commitment to customer service and report preparation.

Responsibilities

• Conduct stock condition surveys for investment decisions.
• Collaborate with teams to identify priorities and develop solutions.
• Engage with tenants for feedback on property management.
• Support planned maintenance and estate inspections.
• Build relationships using data to improve asset performance.

Skills

Diagnosis of building defects

Project management

Customer service

Education

HNC level in a relevant technical or construction discipline

Job description

Role Overview

We are looking for a motivated and proactive Property Services Officer to join our Strategic Asset Management Team. This is a key role supporting the delivery of our asset management strategy across a diverse housing portfolio, ensuring our homes are safe, well‑maintained, and provide value for money for our tenants.

Working across a defined geographic area, you will gather, analyse and interpret asset data to inform investment planning and service delivery.

Responsibilities

• Undertake a wide range of stock condition and validation surveys to build a robust evidence base for future investment decisions.
• Collaborate with colleagues across housing, repairs and maintenance teams to identify priorities, develop solutions and ensure programmes are delivered effectively.
• Engage with tenants through property visits and surveys, ensuring their experience and feedback informs how we manage and improve our homes.
• Support the delivery of planned maintenance, estate inspections and wider investment programmes.
• Contribute to shared outcomes by building strong working relationships and applying data, technology and insight to improve services and long‑term asset performance.

Qualifications

• HNC level in a relevant technical or construction discipline, or an equivalent advanced trade qualification.
• Proven experience diagnosing building defects and preparing associated cost estimates.
• Sound understanding of the Scottish Housing Quality Standard (SHQS) and the Energy Efficiency Standard for Social Housing (EESSH).
• Strong commitment to delivering excellent customer service, project management skills and the ability to prepare clear, informative reports.

Benefits

• Competitive salary, reviewed annually, with potential for performance‑related salary increases and discretionary non‑consolidated pay awards.
• 35 days’ holiday per year (inclusive of public holidays) plus an additional 1 day pro‑rated per year after 1 year’s service, up to a maximum of 40 days.
• Opportunity to buy and sell holiday days.
• Enhanced company sick and family‑friendly pay.
• Access to paid qualifications, a wide range of learning opportunities and funded professional membership.
• Defined contribution pension with matched generous employer contributions, plus salary exchange and additional voluntary contributions.
• Salary exchange car leasing scheme (subject to terms).
• Healthcare cash plan and discounts on shopping, restaurants and other services.
• Employee assistance programme for employees and household dependants to support health, mental and financial well‑being.
• Corporate clothing vouchers, credit‑union savings and borrowing scheme, cycle‑to‑work scheme, mobile‑airtime discounts and more.

Location & Working Hours

Office: Link’s Falkirk office (hybrid working may be available). The role covers the Central Belt area.

Hours: 35 per week, Monday to Friday. Alternative working patterns and arrangements may be considered.

Legal and Equality

All candidates must undergo a Level 1 Disclosure check under the Disclosure (Scotland) Act 2020. All disabled candidates meeting the essential criteria will be interviewed as part of our Disability Confident Leader program. The interview locations are wheelchair accessible with step‑free access. If you have any specific access requirements, please let us know.

Closing Date

Midnight on Wednesday 1 July 2026.