Property Claims Handler

Adjusting Appointments Limited; Remote; GBP 28,000; Full time

Job summary

A leading claims adjustment firm in the United Kingdom seeks a Property Claims Handler to manage a caseload of property claims. The ideal candidate will have proven experience in claims handling, strong customer service skills, and the ability to work effectively under pressure. This role offers a competitive salary with remote working options and additional benefits like holiday buy options and support for industry qualifications.

Benefits

Flexi benefits including additional holiday

Support towards industry qualifications

Retailer discounts

Qualifications

• Essential experience in cradle to grave claims handling.
• Ability to work within a targeted environment.
• Experience in handling complaints and challenging situations.

Responsibilities

• Answer incoming calls and handle electronic instructions.
• Liaise with customers and insurers via multiple communication channels.
• Monitor progress of claims within strict deadlines.
• Assess claims for liability and make decisions accordingly.
• Manage third party suppliers and appointments.

Skills

Buildings / Property Claims handling experience

Excellent customer services skills

Diary management experience

Ability to manage workload

Empathy skills

Job description

Job Profile

Property Claims Handler

An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

Responsibilities

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Liaise with customers, clients, insurers via the telephone, email and in writing.
• Handle and resolve insurance related technical questions from clients.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
• Handle and deal with appointments and manage third party suppliers such as building networks, drying / restoration suppliers and flooring suppliers.

Applicant Requirements

• Buildings / Property Claims handling experience cradle to grave - Essential
• Excellent customer services skills within a telephone environment - Essential
• Be able to work within a targeted environment - Essential
• Diary management experience - Essential
• Experience of booking and arranging appointments - Essential
• The ability to manage and prioritise own workload - Essential
• Experience of handling and dealing with challenging situations - Essential
• Experience of handling complaints - Essential
• Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

Salary & Benefits

• up to £28,000 per annum
• plus flexi benefits including 25 days holiday plus the option to buy additional
• support towards industry qualifications, retailer discounts etc.
• remote working