Property Claims Handler

ClaimSorted; Remote; GBP 30,000 - 40,000; Full time

Job summary

A dynamic InsurTech company is seeking a Property Claims Handler to manage insurance claims and ensure exceptional customer service. This role involves communicating with clients, investigating claims, and providing empathetic support throughout the claims process. Ideal candidates will possess strong communication skills, a passion for customer service, and prior experience in property claims. The position is fully remote, offering a flexible work environment and opportunities for professional growth within a collaborative team.

Benefits

Generous, transparent compensation & equity

30 days of remote work abroad annually

28 days of leave annually

Health Insurance

Training budget

Company offsites

Work closely with founders and learn startup scaling

Qualifications

• Prior experience managing insurance claims from start to finish.
• Ability to interpret and apply insurance policy wordings.
• Desire to learn and adapt to new skills and technology.

Responsibilities

• Manage a portfolio of insurance claims from notification to closure.
• Communicate with customers and third parties to gather claim information.
• Investigate claim details against policy coverage.

Skills

Previous experience in Property or Gadget Claims

Knowledge of the fundamentals of insurance

Strong verbal and written communication skills

Passion for delivering 5-star customer service

Ability to embrace and adapt to new technology

Job description

Job Title : Property Claims Handler Type : Full-Time Location : Remote

What we are looking for

We are looking for talented individuals to join our expanding claims department and to lead on delivering first class Property Claims handling. This is an exciting opportunity to join a highly experienced and expert team, who are at the heart of our business. We love people who are passionate about the customer.

About ClaimSorted

ClaimSorted is an InsurTech shaping the future of claims. We combine advanced AI with a best-in‑class team to manage the entire claims process for insurance companies—from receiving a claim to making coverage decisions and issuing payments.

We’ve secured multi‑million dollar funding and are backed by top investors, including Y Combinator, with a strong pipeline of customers that features some of the largest insurance companies in the world. More at : claimsorted.com.

Responsibilities

• Manage of a portfolio of insurance claims from notification to closure
• Communicate with the customer and other third parties to gather all required information for the claim
• Support the customer effectively and with empathy throughout the claim experience
• Investigate claim details against the policy coverage and follow all claim processing guidelines
• Make accurate coverage decisions
• Provide a fast and easy claims experience, always meeting service level requirements
• Help define our Property Claims processes and claims system to be best in class
• Support your team and the wider business to meet our customer and business needs

Skills and Experience required

• Previous experience in Property or Gadget Claims
• Knowledge of the fundamentals of insurance
• Ability to interpret and apply insurance policy wordings
• Strong verbal and written communication skills, including excellent listening skills
• A passion for delivering 5-star customer service
• A team player, always willing to support colleagues for the benefit of the customer and business
• Ability to embrace and adapt to new technology
• Desire to learn new products and skills - we are always learning!

• Generous, transparent compensation & equity
• 30 days of remote work abroad annually
• 28 days of leave annually
• Health Insurance
• Training budget
• Company offsites
• Be part of a passionate team solving hard problems
• Work closely with founders and learn how to scale a startup from 0 to 1
• Help build the engineering team and shape the company culture of a YC-backed startup