Proof of Delivery Specialist (Remote)

HRS Talent Solutions; Eastbourne; A distancia; GBP 54.000 - 58.000; Jornada completa

Descripción de la vacante

HRS Talent Solutions is seeking a Customer Service Adviser for Proof of Delivery Requests to work remotely. The role offers either a part-time or full-time schedule with a salary range of £53,625–£57,525 per year for a 37.5-hour week, pro rata for part-time.

You will be the first point of contact for customers and business contacts, locate delivery records, explain what they show, and help obtain copies through approved channels. Privacy and accuracy are essential.

Formación

• Experience with delivery records is not essential.
• Comfortable writing concise emails.
• Able to compare references and request guidance when needed.

Responsabilidades

• Act as the first point of contact for customers and business contacts.
• Locate existing delivery records and explain what they show.
• Request copies through approved channels while following privacy checks.
• Record the case notes and escalate to the appropriate team for investigations.

Conocimientos

Delivery records

Email writing

Privacy checks

Escalation path

Descripción del empleo

HRS Talent Solutions is seeking a Customer Service Adviser for Proof of Delivery Requests to work remotely. The role offers either a part-time or full-time schedule with a salary range of £53,625–£57,525 per year for a 37.5-hour week, pro rata for part-time.

You will be the first point of contact for customers and business contacts, locate delivery records, explain what they show, and help obtain copies through approved channels. Privacy and accuracy are essential.