Parcel Delivery Support Specialist

Dpdgroup; Southampton; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity pack

Free life assurance of 4 x salary on加入

Free onsite car parking for all

Discounted shopping from a wide range,

Milestone Days off

Job summary

DPDgroup is seeking a customer service professional to assist customers with parcel collection or delivery within a fast-paced environment. You will collaborate with drivers and operations managers to identify issues, take ownership, and resolve problems efficiently.

You will handle delivery status queries, supply Proof of Delivery, and conduct investigations into missing parcels to settle disputes, all while upholding the company’s values of passion and accountability.

Qualifications

• Experience in a fast paced customer service environment
• Strong communication skills with confident telephone manner and ability to build rapport
• Polite and professional at all times with willingness to go the extra mile to exceed customer expectations
• Excellent administration skills with ability to use Microsoft Office programmes
• Demonstrate high levels of self-motivation and initiative to effectively problem solve
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability

Responsibilities

• Help internal and external customers with collection or delivery of parcels.
• Work with Drivers, Shift Managers and Operations Managers to identify issues and proactively resolve them.
• Answer queries about delivery status and provide Proof of Delivery (POD).
• Investigate missing parcels and resolve delivery disputes.

Job description

DPDgroup is seeking a customer service professional to assist customers with parcel collection or delivery within a fast-paced environment. You will collaborate with drivers and operations managers to identify issues, take ownership, and resolve problems efficiently.

You will handle delivery status queries, supply Proof of Delivery, and conduct investigations into missing parcels to settle disputes, all while upholding the company’s values of passion and accountability.