Remote Delivery Status Update Specialist

Hrstalentsolutions; Manchester; Remote; GBP 40,000 - 43,000; Full time

Job summary

Hrstalentsolutions is seeking a Delivery Update Message Assistant to support customers remotely as part of our delivery enquiries team. This role offers either full-time or part-time hours and pays £29.25–£31.25 per hour.

You will review order records, confirm current status, and craft clear responses that align with approved language. Training covers status terms, tracking destinations, and escalation steps.

Qualifications

• Remote customer service position.
• Experience with written enquiries helpful but not required.
• Employer will teach status terms and escalation steps.

Responsibilities

• Explain a confirmed status without extending a delivery promise.
• Use approved tracking links for the correct order.
• Record the latest status and check for conflicts.
• Coordinate with internal teams when clarification is needed.

Skills

Customer service

Written communication

Retail experience

Job description

Hrstalentsolutions is seeking a Delivery Update Message Assistant to support customers remotely as part of our delivery enquiries team. This role offers either full-time or part-time hours and pays £29.25–£31.25 per hour.

You will review order records, confirm current status, and craft clear responses that align with approved language. Training covers status terms, tracking destinations, and escalation steps.