Projects Planner & Admin - Construction

Avon Ruby (UK) Limited; Greater London; On-site; GBP 23,000 - 33,000; Full time

Benefits offered by this job

Pension scheme

Smart casual dress

Job summary

Avon Ruby (UK) Limited is seeking a Project and Planning Administrator to join our Greater London office. You will handle project claims, manage the team diary, and maintain CRM records while delivering strong customer service.

You will support budgeting, invoicing, and repairs coordination, working in a small team with a hands-on, proactive approach in a fast-paced building environment.

Qualifications

• You will need to be a strong Administrator, preferably with experience in a similar role.
• Speaks the English language
• Good written English
• Excellent computer skills, in particular with Office 365 (Excel, Word)
• Industry (In the Building/construction sector) experience is desirable for this position
• Excellent Administration skills including a great telephone manner
• Confident on the Telephone
• Great interpersonal skills in communicating with Tradesmen and Clients of all levels
• Ability to learn new CRM (Customer relationship management) software applications
• Ability to work with initiative
• Ability to work in a fast-paced environment
• Experience working in a small team is preferred
• Knowledge and experience using CRM (Customer Relationship Management) applications

Responsibilities

• Dealing with ongoing Project claims
• Handle incoming new and existing claims enquiries by phone, post, or email ina professional manner, deal with any queries and elevate if required
• Co-ordinating and managing the diary of the team with your manager
• Monitor and chase outstanding requirements for independent and insurance related jobs
• Maintain accurate records on CRM system
• To carry out other admin tasks as required
• Be empathetic towards out customers, supporting them through a difficult period in order to make their claim/job journey as easy and straightfoward as possible
• Build and maintain a close repport with our valued clients
• Supporting your line manager to achieve team/business goals
• Within the role you are to ensure that the claims/jobs are dealt with a proactive approach and meets the agreed SLAs. You will be working as part of a team and be required to assist with other cases as workloads and holidays demand.
• To carry out other claims/admin tasks as required
• Deal with jobs and claims fairly
• Good negotiation skills
• Assisting the team with booking in repairs/ongoing works for our staff to attend
• Correspondence: Have a strong and confident telephone manner.
• Budgets: update budgets with purchase orders and invoice payments
• Create, send invoices and payments links to clients

Skills

Strong Administrator

Excellent telephone manner

Great interpersonal skills

Team player

Time management

Numeracy

Initiative

CRM experience

Telephone confidence

Fast-paced environment

Small team experience

English proficiency

Tools

Office 365

Excel

Word

Job description

Avon Ruby (UK) Limited is seeking a Project and Planning Administrator to join our Greater London office. You will handle project claims, manage the team diary, and maintain CRM records while delivering strong customer service.

You will support budgeting, invoicing, and repairs coordination, working in a small team with a hands-on, proactive approach in a fast-paced building environment.