Project and Planning Administrator

Avon Ruby Limited; Greenford; On-site; GBP 23,000 - 33,000; Full time

Benefits offered by this job

Pension scheme

Smart casual dress

Job summary

Avon Ruby Limited is seeking a Project and Planning Administrator to join our small family-run building company in Greater London. The role sits in the Projects team and supports insurance and independent-related jobs with a range of admin duties.

You will manage project diaries, data in CRM, invoicing and budgets, and coordinate repairs while delivering excellent customer service and keeping to SLAs in a busy office. Working hours are Monday to Friday, 9am–5pm, in Greenford.

Qualifications

• Positive attitude and interpersonal skills required.
• Team player with ability to work autonomously in a demanding environment.
• Strong time-management and prioritisation skills.
• Strong numeracy skills essential.
• Problem solving ability needed.
• Candidate must be able to commute within 1 hour to the Greenford office.

Responsibilities

• Dealing with ongoing project claims and inquiries by phone, post, or email.
• Coordinate and manage the diary of the team with the manager.
• Monitor and chase outstanding requirements for insurance and independent jobs.
• Maintain accurate CRM records and perform admin tasks.
• Assist with budgeting, invoices, and supplier payments.
• Support arranging repairs/ongoing works for staff and clients.

Skills

Positive attitude

Team player

Time management

Numeracy

Problem solving

1 hour travel limit

Tools

Office 365

CRM

Job description

Project and Planning Administrator

Avon Ruby is a family-run Building company specialising in refurbishments, renovations, and Reactive emergency works. We are looking for someone with the right skill set to join our small team in our fast-paced Greater London office.

This is an Administrative position that is positioned in the Projects team and forms part of the Building works arm of the Business.

The primary focus of the Project and Planning Administrator will be helping us deliver the best possible customer experience within the division. You will perform various administrative duties for insurance and independent-related jobs.

Working days are Monday to Friday between the hours of 9am to 5pm (Inclusive of a one hour lunch break).

Main Responsibilities

Office Duties- Project department

• Dealing with ongoing Project claims
• Handle incoming new and existing claims enquiries by phone, post, or email ina professional manner, deal with any queries and escape if required
• Co-ordinating and managing the diary of the team with your manager
• Monitor and chase outstanding requirements for independent and insurance related jobs
• Maintain accurate records on CRM system
• To carry out other admin tasks as required
  
• Be empathetic towards out customers, supporting them through a difficult period in order to make their claim/job journey as easy and straightfoward as possible
• Build and maintain a close repport with our valued clients
• Supporting your line manager to achieve team/business goals
• Within the role you are to ensure that the claims/jobs are dealt with a proactive approach and meets the agreed SLAs. You will be working as part of a team and be required to assist with other cases as workloads and holidays demand.
• To carry out other claims/admin tasks as required
• Deal with jobs and claims fairly
• Good negotiation skills
• Assisting the team with booking in repairs/ongoing works for our staff to attend
• Correspondence: Have a strong and confident telephone manner.
• Budgets: update budgets with purchase orders and invoice payments
• Create, send invoices and payments links to clients

Office Administration

• Data input – Needs to have decent accuracy and numeracy skills
• Ad hoc work as required
• Collecting staff expense claims and invoices related to the office
• Monitoring and ordering supplies
• Opening and reading mail and taking relevant actions where appropriate.
• Composing and sending routine correspondence
• Organising itineraries and other bookings.
• Receiving guests/visitors and coordinating meeting requirements as necessary.
• Creating and maintaining efficient online filing systems.
• General administrative duties
• Ordering stationery and managing Inventory

Candidate Requirements

• Positive attitude and good interpersonal skills
• Team player with the ability to work autonomously in a demanding environment
• Time management skills with the ability to focus, organise and prioritise workload
• Strong numeracy skills is a must
• Ability to problem solving
• As this is an office position, we would only be accepting candidates who would need a maximum of 1 hour travel duration to commute to our office.

Qualifications and Experience

Essential

• Minimum of 3 Years experience in a similar Project planning experience in the Construction sector
• You will need to be a strong Administrator, preferably with experience in a similar role.
• Speaks the English language
• Good written English
• Excellent computer skills, in particular with Office 365 (Excel, Word)
• Industry (In the Building/construction sector) experience is desirable for this position
• Excellent Administration skills including a great telephone manner
• Confident on the Telephone
• Great interpersonal skills in communicating with Tradesmen and Clients of all levels
• Ability to learn new CRM (Customer relationship management) software applications
• Ability to work with initiative
• Ability to work in a fast-paced environment
• Experience working in a small team is preferred
• Knowledge and experience using CRM (Customer Relationship Management) applications

Benefits:

• Pension scheme
• Smart casual dress

Application deadline: ASAP - (imminent start)

Job Type: Full-time, Permanent

Salary: £23,000 - £33,000 p.a. (Dependent on experience)

Location: Greenford, Middlesex