Project and Planning Administrator

Avon Ruby Limited; Greater London; On-site; GBP 23,000 - 33,000; Full time

Benefits offered by this job

Pension scheme

Smart casual dress

Job summary

Avon Ruby Limited in Greater London is seeking a Project and Planning Administrator to join our small team in a fast-paced office. This administrative role sits in the Projects team and supports building works, insurance and independent-related jobs.

You will handle claims, coordinate diaries, maintain CRM records, prepare invoices, and ensure SLAs are met while delivering excellent customer service from Monday to Friday 9am–5pm.

Qualifications

• Minimum 3 years experience in project planning in the construction sector
• Strong administrative skills with excellent telephone manner
• Fluent English (written and spoken)
• Excellent computer skills, especially Office 365 (Excel/Word)
• Experience with CRM software and data management

Responsibilities

• Deal with ongoing project claims and insurance-related enquiries
• Coordinate and manage the diary of the team with the manager
• Maintain accurate records on the CRM system
• Create, send invoices and payments links to clients
• Organise itineraries and bookings; welcome visitors to the office
• Ensure claims and jobs meet SLAs and support team goals

Skills

Numeracy skills

Telephone manner

Team player

Time management

Problem solving

Organisational ability

Interpersonal skills

Tools

Office 365

Excel

Word

CRM software

Job description

Project and Planning Administrator

Avon Ruby is a family-run Building company specialising in refurbishments, renovations, and Reactive emergency works. We are looking for someone with the right skill set to join our small team in our fast-paced Greater London office.

This is an Administrative position that is positioned in the Projects team and forms part of the Building works arm of the Business.

The primary focus of the Project and Planning Administrator will be helping us deliver the best possible customer experience within the division. You will perform various administrative duties for insurance and independent-related jobs.

Working days are Monday to Friday between the hours of 9am to 5pm (Inclusive of a one hour lunch break).

Main Responsibilities

Office Duties- Project department

• Dealing with ongoing Project claims
• Handle incoming new and existing claims enquiries by phone, post, or email ina professional manner, deal with any queries and escape if required
• Co-ordinating and managing the diary of the team with your manager
• Monitor and chase outstanding requirements for independent and insurance related jobs
• Maintain accurate records on CRM system
• To carry out other admin tasks as required
  
• Be empathetic towards out customers, supporting them through a difficult period in order to make their claim/job journey as easy and straightfoward as possible
• Build and maintain a close repport with our valued clients
• Supporting your line manager to achieve team/business goals
• Within the role you are to ensure that the claims/jobs are dealt with a proactive approach and meets the agreed SLAs. You will be working as part of a team and be required to assist with other cases as workloads and holidays demand.
• To carry out other claims/admin tasks as required
• Deal with jobs and claims fairly
• Good negotiation skills
• Assisting the team with booking in repairs/ongoing works for our staff to attend
• Correspondence: Have a strong and confident telephone manner.
• Budgets: update budgets with purchase orders and invoice payments
• Create, send invoices and payments links to clients

Office Administration

• Data input – Needs to have decent accuracy and numeracy skills
• Ad hoc work as required
• Collecting staff expense claims and invoices related to the office
• Monitoring and ordering supplies
• Opening and reading mail and taking relevant actions where appropriate.
• Composing and sending routine correspondence
• Organising itineraries and other bookings.
• Receiving guests/visitors and coordinating meeting requirements as necessary.
• Creating and maintaining efficient online filing systems.
• General administrative duties
• Ordering stationery and managing Inventory

Candidate Requirements

• Positive attitude and good interpersonal skills
• Team player with the ability to work autonomously in a demanding environment
• Time management skills with the ability to focus, organise and prioritise workload
• Strong numeracy skills is a must
• Ability to problem solving
• As this is an office position, we would only be accepting candidates who would need a maximum of 1 hour travel duration to commute to our office.

Qualifications and Experience

Essential

• Minimum of 3 Years experience in a similar Project planning experience in the Construction sector
• You will need to be a strong Administrator, preferably with experience in a similar role.
• Speaks the English language
• Good written English
• Excellent computer skills, in particular with Office 365 (Excel, Word)
• Industry (In the Building/construction sector) experience is desirable for this position
• Excellent Administration skills including a great telephone manner
• Confident on the Telephone
• Great interpersonal skills in communicating with Tradesmen and Clients of all levels
• Ability to learn new CRM (Customer relationship management) software applications
• Ability to work with initiative
• Ability to work in a fast-paced environment
• Experience working in a small team is preferred
• Knowledge and experience using CRM (Customer Relationship Management) applications

Benefits:

• Pension scheme
• Smart casual dress

Application deadline: ASAP - (imminent start)

Job Type: Full-time, Permanent

Salary: £23,000 - £33,000 p.a. (Dependent on experience)

Location: Greenford, Middlesex